Compare features
Free | Standard | Premium | Enterprise | |
General Service Management | ||||
Features | Free | Standard | Premium | Enterprise |
Agent limit per site ? | Free 3 agents | Standard 10,000 agents | Premium 10,000 agents | Enterprise 10,000 agents |
Customer limit ? | Free Unlimited | Standard Unlimited | Premium Unlimited | Enterprise Unlimited |
Number of sites ? | Free One | Standard One | Premium One | Enterprise Unlimited |
Support ? | Free Atlassian Community | Standard Business hour support | Premium 24/7 support for critical issues | Enterprise 24/7 dedicated senior support for all issues |
Storage ? | Free 2 GB file storage | Standard 250 GB file storage | Premium Unlimited file storage | Enterprise Unlimited file storage |
Email notifications ? | Free 100 emails per day | Standard Unlimited | Premium Unlimited | Enterprise Unlimited |
Uptime SLA ? | Free Not included | Standard Not included | Premium 99.9% | Enterprise 99.95% |
Single-project automation ? | Free Unlimited | Standard Unlimited | Premium Unlimited | Enterprise Unlimited |
Global and multi-project automation ? | Free 100 global and multi-project | Standard 500 global and multi-project | Premium 1,000 global and multi-project | Enterprise Unlimited |
Email and embeddable widget support ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Self-service portal ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Forms ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Configurable workflows ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Customizable queues ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
SLA (service-level agreement) management ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Reporting and analytics ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
ITSM project template ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Multi-language support ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Apps and integrations ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Mobile app support ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Chat ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Virtual agent BETA ? | Free - | Standard - | Premium ✓ | Enterprise ✓ |
Incident and Problem Management | ||||
Features | Free | Standard | Premium | Enterprise |
Alert notifications per month ? | Free Unlimited alerts, unlimited alert email notifications, and 200 SMS | Standard Unlimited alerts, unlimited alert email notifications, and SMS | Premium Unlimited alerts, unlimited alert email notifications, SMS, and voice | Enterprise Unlimited alerts, unlimited alert email notifications, SMS, and voice |
Incident creation ? | Free Manual | Standard Manual | Premium Manual, automatic, API, and template | Enterprise Manual, automatic, API, and template |
Internal stakeholders ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Monitoring and ChatOps integrations ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Major incident escalation ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Post-incident reviews ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
On-call management ? | Free | Standard ✓ | Premium ✓ | Enterprise ✓ |
Advanced alert integrations ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Incident conference calls ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Incident investigation ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Heartbeat monitoring ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Service-based organization | ||||
Features | Free | Standard | Premium | Enterprise |
Service Registry ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Service status pages ? | Free | Standard ✓ | Premium ✓ | Enterprise ✓ |
Service dependency ? | Free | Standard ✓ | Premium ✓ | Enterprise ✓ |
Service subscriptions ? | Free | Standard | Premium ✓ | Enterprise ✓ |
External services ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Service and infrastructure health analysis ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Change Management | ||||
Features | Free | Standard | Premium | Enterprise |
Multi-user and group approvals ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Change risk assessment engine ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Change calendar ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Deployment tracking ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Deployment gating ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Asset and Service Configuration Management | ||||
Features | Free | Standard | Premium | Enterprise |
Asset and service repository ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Asset discovery ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Dependency mapping ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Dynamic object fields ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Enterprise Service Management | ||||
Features | Free | Standard | Premium | Enterprise |
HR service management template ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Facilities service management template ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Legal service management template ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
General service management template ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Customer Service Management | ||||
Features | Free | Standard | Premium | Enterprise |
Customer service management template ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Customer profiles & fields ? | Free Coming soon | Standard Coming soon | Premium ✓ | Enterprise ✓ |
Organization profiles & fields ? | Free Coming soon | Standard Coming soon | Premium ✓ | Enterprise ✓ |
External customer SSO (single sign-on) ? | Free Requires Atlassian Access subscription | Standard Requires Atlassian Access subscription | Premium Requires Atlassian Access subscription | Enterprise Included |
Knowledge Management | ||||
Features | Free | Standard | Premium | Enterprise |
Embedded knowledge base ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Knowledge base reports ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Smart article suggestion ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Featured articles ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Data & Insights | ||||
Features | Free | Standard | Premium | Enterprise |
Atlassian Analytics ? | Free | Standard | Premium | Enterprise ✓ |
Atlassian Data Lake ? | Free | Standard | Premium | Enterprise ✓ |
Data connectors ? | Free | Standard | Premium | Enterprise ✓ |
Security and Controls | ||||
Features | Free | Standard | Premium | Enterprise |
Atlassian Access (SSO, SCIM, Active Directory Sync) ? | Free Requires Atlassian Access subscription | Standard Requires Atlassian Access subscription | Premium Requires Atlassian Access subscription | Enterprise Included |
Password policies ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Domain verification and account capture ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Session duration management (desktop) ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Encryption in transit and at rest ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Business continuity and disaster recovery ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
MDM (Mobile Device Management) ? | Free ✓ | Standard ✓ | Premium ✓ | Enterprise ✓ |
Audit logs ? | Free | Standard ✓ | Premium ✓ | Enterprise ✓ |
Data residency ? | Free | Standard ✓ | Premium ✓ | Enterprise ✓ |
Admin insights ? | Free | Standard | Premium ✓ | Enterprise ✓ |
IP allowlisting ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Sandbox ? | Free | Standard | Premium ✓ | Enterprise ✓ |
Release tracks ? | Free | Standard | Premium ✓ | Enterprise ✓ |
MAM (Mobile Application Management) ? | Free | Standard | Premium | Enterprise ✓ |
Benefits of hosting in the cloud
- No servers, no storage, no maintenance — we host your site for you
- Get immediate access to our latest features with automatic upgrades
- Optimal performance and elastic scale with AWS cloud hosting
Enterprise-grade security and centralized administration with Atlassian Access
- SAML single sign-on
- User provisioning and deprovisioning
- Real-time Active Directory sync
- Organization audit log
*Atlassian Access is a separate subscription that you can enable across your company. Go to admin.atlassian.com to get started.
Get more details
Questions?
We have answers. Read our full list of common questions and answers for general cloud pricing and licensing or specific Jira Service Management pricing and licensing.
For teams that require a self-managed solution
Data Center
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Complete control of your environment
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Active/active clustering for high availability
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Annual term license + maintenance
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Optimized for AWS or Azure deployment
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SAML 2.0 and OpenID Connect support
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Atlassian-supported disaster recovery
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Project and issue archiving for improved performance