Incident management for high-velocity teams
Bringing order to chaos: The role of the incident commander
What is an incident commander (IC) and why do you need one?
It’s no secret that major incidents have a big impact on a company’s bottom line. Which is why incident management is an essential and ever-evolving part of any ITSM practice. But when an incident strikes, who’s responsible for getting systems back up and running?
The general answer is usually IT or DevOps. But no matter which department or departments handle major incidents, the person at the helm of resolution is typically your incident commander.
Conclusion
Evey incident commander can benefit from a strong service management solution. Jira Service Management enhances communication, centralizes alerting, and incorporates knowledge base articles.
Setting up an on-call schedule with Opsgenie
In this tutorial, you’ll learn how to set up an on-call schedule, apply override rules, configure on-call notifications, and more, all within Opsgenie.
Read this tutorialPros and cons of different approaches to on-call management
On call teams are rapidly evolving. Explore the pros and cons of different approaches to on call management.
Read this article