How Atlassian service teams use AI + Jira Service Management
With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how Atlassian is using AI in Jira Service Management for faster, smarter support. We’ll share the steps, challenges, and lessons learned as our People team streamlined operations, enabled self-service capabilities, and reduced resolution times with features like the Virtual Service Agent and AI Answers. Don’t miss the chance to learn how you can maximize the impact of AI on service delivery!
AI is everywhere and constantly changing; new tools and features are released daily, it feels like everyone has an opinion, and it’s tough to know what can actually help your teams.
This is especially true for service teams, where every minute matters when responding to employee requests. That’s why we want to help by showing you exactly how Atlassian’s service teams are using AI in Jira Service Management. With 13,000 employees in 13 countries, Atlassian’s People team successfully incorporated AI in their service management workflows to see:
- 30% of tickets resolved without any human interaction
- 4000 agent hours saved per year
- 95% CSAT score
Join Senior Product Manager for AI in Jira Service Management, Sarah Scaife, and Head of People Operations, Andi Breslin, for this webinar to hear:
- How Atlassian’s People team approached implementing AI for their service management
- Learnings and best practices about the journey
- Recommendations on how you can use Jira Service Management’s AI features to elevate your own service experiences
Oradores
Sarah Scaife
Senior Product Manager, Jira Service Management AI, Atlassian
Sarah es gerente sénior de productos en el equipo de Jira Service Management en Atlassian. Con una pasión particular por la IA, se dedica a crear experiencias de agencia escalables que resuelven problemas reales para los equipos de servicio.
Andi Breslin
Head of People Operations, Atlassian
Andi dirige el equipo global de People Operations de Atlassian que presta apoyo a nuestros más de 12 000 empleados en todo el mundo. Su objetivo es ofrecer siempre una experiencia excelente a las personas que buscan ayuda en Atlassian.
Andi es una líder experimentada en la gestión de servicios empresariales, su enfoque colaborativo y ágil fomenta un pensamiento fresco e innovador en cada proyecto.
La trayectoria reconocida de Andi va desde el desarrollo hasta la ejecución de estrategias: gestión de servicios, transformaciones digitales, desarrollo de software, UX, mejora de procesos, integraciones de sistemas complejos y migraciones de datos, infraestructura, seguridad cibernética y programas de cumplimiento.
Fuera del trabajo, Andi es una voluntaria activa, educadora apasionada, defensora de las competencias del siglo XXI y ponente invitada habitual en conferencias y paneles que giran en torno al futuro del trabajo.
