Team ‘26 roundup: What’s new in Service Collection
As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.
Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:
- Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI teammate that pulls employee context, trusted knowledge, past requests, and company policies together, to resolve requests faster.
- AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
- Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
- Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.
Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.
Oradores
Ken Connally
Head of Technical Product Marketing, Atlassian
Ken Connally es el experto residente en todo lo relacionado con ITSM del equipo de marketing de productos de TI de Atlassian. Nacido en el área de la bahía de San Francisco, disfruta de la comida, el vino, el disc golf y utiliza cualquier excusa para ir a descubrir lugares nuevos alrededor del mundo.
Rick Lefort
Principal Technical Product Marketer, Atlassian
Rick ejerce de Responsable de marketing de productos técnicos para las soluciones de gestión de servicios en Atlassian, aportando más de 20 años de experiencia en software empresarial y marketing de productos técnicos en diversas soluciones de ITSM/ESM e ITOM. Fuera del trabajo, a Rick le encanta pasar tiempo con su familia y sus amigos, así como participar en actividades relacionadas con deportes como el entrenamiento, el esquí, el senderismo y el golf.
