From scattered feedback to confident product decisions
Every product team collects feedback. Very few turn it into something they can actually act on. Join Mehdi Boudoukhane as he shares what he learned building feedback systems for hundreds of product teams, and what most of them were getting wrong.
Feature requests pile up in spreadsheets. Customer quotes get paraphrased into two-word tickets. Upvote portals strip away the context that would have made the feedback useful. And somewhere along the way, the people contributing that feedback stop bothering, because nothing ever comes back.
In this session, Mehdi Boudoukhane shares practical lessons from six years of building feedback tools used by hundreds of teams, and what he's learned since joining Atlassian to lead the development of the feedback app.
You'll learn how to:
- Treat feedback as evidence for decisions, not a list of things to build.
- Structure a feedback taxonomy so every piece of feedback has a home and an owner.
- Spot what makes feedback systems quietly fail, and reduce capture friction so the richest feedback doesn't stay locked in people's heads.
- Close the loop with customers, which is not a nice-to-have but the thing that keeps the entire system alive.
- Get a first look at how Atlassian is rethinking feedback as part of the recently announced Product Collection.
Register to join live and bring your questions for Mehdi. If you can't attend, sign up anyway and we'll send you the recording after the session.
Oradores
Mehdi Boudoukhane
Principal Product Manager, Product Collection, Atlassian
Mehdi es el creador de Cycle, una herramienta de comentarios sobre productos que Atlassian adquirió en 2025. Antes de crear Cycle, trabajó como gestor de productos y, durante los últimos diez años, ha hablado con miles de equipos de producto sobre cómo gestionan los comentarios a gran escala y cómo desarrollan sus taxonomías de producto. Actualmente dirige el desarrollo de la aplicación de comentarios dentro de la Product Collection de Atlassian.
Thibaut Nyssens
Sr. Product Marketing Manager, Product Collection, Atlassian
Thibaut formó parte del equipo fundador de Cycle y dirigió el departamento de comercialización de la empresa antes de que Atlassian adquiriera Cycle en 2025. Ha asesorado a cientos de equipos de producto sobre la configuración de sus sistemas de comentarios, los paneles de opinión de clientes y las prácticas generales de gestión de productos. Ahora ayuda a los clientes de Atlassian a sacar el máximo partido a Jira Product Discovery y a Product Collection.
