Supercharge Your Service Management with Rovo
Kickstart your journey with AI in Jira Service Management and supercharge your service workflows. Learn how three ready-to-use Rovo agents can streamline requests, triage, and incident operations, all without custom builds.
This workshop will:
- Answer the question, “Where should I start?” when thinking about using AI in your service workflows.
- Give you hands-on experience with three out-of-the-box agents specifically for service management.
- Inspire you to explore how AI can improve your team’s work beyond the workshop.
Out-of-the-box agents covered will be:
- Service Request Helper – similar ticket suggestions, assignee guidance, and response generation.
- Ops Guide – incident impact mitigation, automation nudges, and post-incident reviews.
- Service Triage – automatic case summaries, urgency/priority, and request type recommendations.
발표자
Palak Setia
Senior Solutions Engineer, Jira Service Management, Atlassian
Palak is a Solution Engineer currently focused on Service Management at Atlassian, with a decade of experience in the domain. Throughout his career, he has honed his expertise in implementing and selling change and business outcomes, holding an ITIL certification. He's bullish on the vision of Atlassian, AI and how to design scalable service management frameworks for everyone.
Chris Fok
Senior Solutions Engineer, ITSM, Atlassian
Chris는 IT 아키텍처 및 컨설팅 분야에서 APAC 및 유럽 전역의 고객 및 업계를 대상으로 폭넓은 경험을 쌓은 노련한 서비스 관리 전문가입니다. 솔루션 전문가인 Chris는 운영 효율성을 높이고 고객 경험을 개선하기 위해 조직과 협업합니다.
