Supercharge Your Service Management with Rovo

Kickstart your journey with AI in Jira Service Management and supercharge your service workflows. Learn how three ready-to-use Rovo agents can streamline requests, triage, and incident operations, all without custom builds.

This workshop will:

  • Answer the question, “Where should I start?” when thinking about using AI in your service workflows.
  • Give you hands-on experience with three out-of-the-box agents specifically for service management.
  • Inspire you to explore how AI can improve your team’s work beyond the workshop.

Out-of-the-box agents covered will be:

  • Service Request Helper – similar ticket suggestions, assignee guidance, and response generation.
  • Ops Guide – incident impact mitigation, automation nudges, and post-incident reviews.
  • Service Triage – automatic case summaries, urgency/priority, and request type recommendations.

 

발표자

Palak Setia

Senior Solutions Engineer, Jira Service Management, Atlassian

Palak은 현재 Atlassian에서 서비스 관리를 전문으로 하는 솔루션 엔지니어로, 해당 분야에서 10년의 경력을 보유하고 있습니다. 그 기간 동안 변화 및 비즈니스 결과를 성공적으로 실행하고 그러한 변화와 결과를 수용하도록 설득하는 데 전념해 왔으며 ITIL 자격증을 보유하고 있습니다. 그는 Atlassian의 비전, AI, 그리고 누구나 이용할 수 있는 확장 가능한 서비스 관리 프레임워크를 설계하는 방법을 낙관적으로 바라봅니다.

Chris Fok

Senior Solutions Engineer, ITSM, Atlassian

Chris는 IT 아키텍처 및 컨설팅 분야에서 APAC 및 유럽 전역의 고객 및 업계를 대상으로 폭넓은 경험을 쌓은 노련한 서비스 관리 전문가입니다. 솔루션 전문가인 Chris는 운영 효율성을 높이고 고객 경험을 개선하기 위해 조직과 협업합니다.

Joey Domhof

Joey Domhof is a Senior Solutions Engineer at Atlassian. With a background in service delivery, solution design, and driving adoption initiatives, he has spent the last 13 years of his career helping organisations modernise how they deliver services and support their customers and employees. At Atlassian, Joey works with customers to design and implement scalable service management solutions, with a current focus on Rovo and the Atlassian Service Collection to drive smarter, AI-powered ways of working across IT and business teams.