New ways of working with ITIL 4 and Atlassian
ITIL 4 is here—and it’s more agile than ever. Join this webinar to learn practical tips on building high-velocity IT teams with ITIL 4 and Atlassian. See what’s new in ITIL 4, and find out how you can bring agility and collaboration into ITSM today.
To keep up with the pace of business and technology, IT teams are transforming the way they work. Instead of inflexible processes and heavy workflows, IT teams are shifting towards collaborative, iterative, and customer-centric approaches. ITSM is becoming more agile.
Enter ITIL 4, the latest update to the popular ITSM framework. It offers a more holistic and adaptable frame of reference, while embracing modern ways of working like agile and DevOps.
In this webinar, join Paul Buffington, Principal Solution Engineer at Atlassian and Akshay Anand, ITSM Product Ambassador and Evangelist at AXELOS to learn:
- What's new in ITIL 4—and why it matters
- The top practices used by high-velocity service teams including:
- Continual improvement with retrospectives
- Customer-centric service and request management
- Adaptive incident management with post-incident reviews
- Streamlined change control with automation, and more!
- Tips and resources to bring agility and collaboration into ITSM
If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.
Intervenants
Akshay Anand
ITSM Product Ambassador and Evangelist, AXELOS
Akshay Anand is a Product Ambassador at AXELOS®, working on the development of new guidance and research within the ITSM portfolio. With experience from around the world, he previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets using ITIL best practices, and headed up global ITSM activities at Macmillan Publishing. More recently, Akshay has focused on bringing together agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts. He infrequently tweets as @bloreboy, about ITIL, DevOps, food, comics and heavy metal.
Paul Buffington
Lead Principal Solution Consultant, Atlassian
Membre de l'équipe Atlassian Enterprise, Paul est chargé d'aider les clients à repenser leurs solutions ITSM modernes. Sa passion pour l'informatique dans son ensemble repose sur plus de 15 années de conseil dans le secteur. Son expertise couvre les produits Atlassian et va au-delà de la technologie, puisqu'il aide les équipes à améliorer leurs méthodes de travail. Paul aime passer du temps avec sa famille et ses trois golden retrievers sur la côte de l'Oregon. Un week-end idéal selon lui ? Randonner et faire de la photo.
