Team ‘26 roundup: What’s new in Service Collection
As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.
Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:
- Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI teammate that pulls employee context, trusted knowledge, past requests, and company policies together, to resolve requests faster.
- AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
- Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
- Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.
Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.
Intervenants
Ken Connally
Head of Technical Product Marketing, Atlassian
Ken Connally, Head Of Technical Product Marketing for IT Solutions, est l'expert interne en matière d'ITSM au sein de l'équipe IT Product Marketing chez Atlassian. Originaire de la baie de San Francisco, il aime la gastronomie, le vin, le disc golf et toutes les occasions de découvrir de nouveaux endroits dans le monde.
Rick Lefort
Principal Technical Product Marketer, Atlassian
Rick occupe le poste de Principal Technical Product Marketer pour les solutions de gestion des services chez Atlassian. Il compte plus de 20 ans d'expérience dans le domaine des logiciels d'entreprise et du marketing technique des produits, acquise au travers de diverses solutions ITSM/ESM et ITOM. En dehors du travail, Rick aime passer du temps avec sa famille et ses amis, ainsi que pratiquer des activités sportives comme l'exercice physique, le ski, la randonnée et le golf.
