From scattered feedback to confident product decisions
Every product team collects feedback. Very few turn it into something they can actually act on. Join Mehdi Boudoukhane as he shares what he learned building feedback systems for hundreds of product teams, and what most of them were getting wrong.
Feature requests pile up in spreadsheets. Customer quotes get paraphrased into two-word tickets. Upvote portals strip away the context that would have made the feedback useful. And somewhere along the way, the people contributing that feedback stop bothering, because nothing ever comes back.
In this session, Mehdi Boudoukhane shares practical lessons from six years of building feedback tools used by hundreds of teams, and what he's learned since joining Atlassian to lead the development of the feedback app.
You'll learn how to:
- Treat feedback as evidence for decisions, not a list of things to build.
- Structure a feedback taxonomy so every piece of feedback has a home and an owner.
- Spot what makes feedback systems quietly fail, and reduce capture friction so the richest feedback doesn't stay locked in people's heads.
- Close the loop with customers, which is not a nice-to-have but the thing that keeps the entire system alive.
- Get a first look at how Atlassian is rethinking feedback as part of the recently announced Product Collection.
Register to join live and bring your questions for Mehdi. If you can't attend, sign up anyway and we'll send you the recording after the session.
Intervenants
Mehdi Boudoukhane
Principal Product Manager, Product Collection, Atlassian
Mehdi Boudoukhane est le créateur de Cycle, un outil de gestion du feedback sur les produits acquis par Atlassian en 2025. Ayant lui-même occupé le poste de responsable produit avant de créer Cycle, il a passé les dix dernières années à échanger avec des milliers d'équipes produit sur la manière dont elles gèrent le feedback à grande échelle et élaborent leurs taxonomies de produits. Il dirige aujourd'hui le développement de l'application de feedback au sein d'Atlassian Product Collection.
Thibaut Nyssens
Sr. Product Marketing Manager, Product Collection, Atlassian
Thibaut Nyssens faisait partie de l'équipe fondatrice de Cycle, où il dirigeait la fonction de commercialisation avant que l'entreprise ne soit acquise par Atlassian en 2025. Il a conseillé des centaines d'équipes produit sur la mise en place de leurs systèmes de feedback, leurs tableaux de bord voix du client et leurs pratiques générales de gestion de produit. Il aide désormais les clients d'Atlassian à tirer le meilleur parti de Jira Product Discovery et de l'ensemble de la gamme Product Collection.
