From scattered feedback to confident product decisions
Every product team collects feedback. Very few turn it into something they can actually act on. Join Mehdi Boudoukhane as he shares what he learned building feedback systems for hundreds of product teams, and what most of them were getting wrong.
Feature requests pile up in spreadsheets. Customer quotes get paraphrased into two-word tickets. Upvote portals strip away the context that would have made the feedback useful. And somewhere along the way, the people contributing that feedback stop bothering, because nothing ever comes back.
In this session, Mehdi Boudoukhane shares practical lessons from six years of building feedback tools used by hundreds of teams, and what he's learned since joining Atlassian to lead the development of the feedback app.
You'll learn how to:
- Treat feedback as evidence for decisions, not a list of things to build.
- Structure a feedback taxonomy so every piece of feedback has a home and an owner.
- Spot what makes feedback systems quietly fail, and reduce capture friction so the richest feedback doesn't stay locked in people's heads.
- Close the loop with customers, which is not a nice-to-have but the thing that keeps the entire system alive.
- Get a first look at how Atlassian is rethinking feedback as part of the recently announced Product Collection.
Register to join live and bring your questions for Mehdi. If you can't attend, sign up anyway and we'll send you the recording after the session.
Relatori
Mehdi Boudoukhane
Principal Product Manager, Product Collection, Atlassian
Mehdi è la mente che ha creato Cycle, uno strumento per il feedback sui prodotti acquisito da Atlassian nel 2025. Prima di creare Cycle, ha trascorso gli ultimi dieci anni come product manager a parlare con migliaia di team di prodotto sul loro modo di gestire il feedback su larga scala e costruire le tassonomie di prodotto. Ora è a capo dello sviluppo dell'app per i feedback in Product Collection di Atlassian.
Thibaut Nyssens
Sr. Product Marketing Manager, Product Collection, Atlassian
Thibaut faceva parte del team che ha fondato Cycle, dove era a capo della funzione go-to-market dell'azienda prima che Cycle fosse acquisita da Atlassian nel 2025. Ha fornito consulenza a centinaia di team di prodotto sulla configurazione del feedback, sulle dashboard voice-of-the-customer e sulle pratiche generali di gestione del prodotto. Ora aiuta i clienti Atlassian a ottenere il massimo da Jira Product Discovery e dalla più ampia Product Collection.
