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Complete guide to Atlassian ITSM preview

Atlassian’s guide to ITSM best practices

A practical guide covering the basics of ITSM with Atlassian. Get best practices and tips across dev, operations, and support, so you can improve team performance and collaboration.

Riepilogo esecutivo


Want to implement Atlassian’s ITSM solution, but don’t know where to start? Or perhaps you want to reimagine ITSM with practical applications of agile, DevOps, and cloud technologies?

In this guide, we’re excited to share how Atlassian can support you and your teams on your journey as changemakers. Based on our experience working with leading enterprises, we’ll share best practices on how to reimagine core ITSM practices by combining team-centric practices with Atlassian’s best-of-breed ITSM solution.

Argomenti del white paper:
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An overview of Atlassian’s ITSM solution, powered by Jira Service Management and seamlessly integrated with Jira Software, Confluence, and more

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How to implement end-to-end IT operations and support with Atlassian, including change, incident, and request management

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Best practices and tips to bring team agility and collaboration into ITSM

Autori


Foto di Paul Buffington

Paul Buffington

Principal Solutions Engineer, ITSM, Atlassian

In quanto membro del team Atlassian Enterprise, Paul ha il compito fondamentale di aiutare i clienti a riplasmare l'ITSM moderno. Alla base della sua passione per l'IT ci sono oltre 15 anni di lavoro nel settore come consulente. Conosce alla perfezione tutti i prodotti Atlassian, ma sfrutta la sua esperienza anche per aiutare i team a collaborare in maniera più efficiente.

Teresa Fok headshot

Teresa Fok

Senior Product Marketing Manager, ITSM, Atlassian

Teresa Fok is a Product Marketing Manager at Atlassian where she looks after go-to-market strategies for Jira Service Management and ITSM solutions. From better understanding customer needs to helping them solve business challenges with Atlassian products, she's passionate about helping IT teams work better to drive change in their organizations.

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