Team ‘26 roundup: What’s new in Service Collection

As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

  • Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI teammate that pulls employee context, trusted knowledge, past requests, and company policies together, to resolve requests faster.
  • AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
  • Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
  • Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.

Sprekers

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally, hoofd Technical Product Marketing voor IT-oplossingen, is de expert in alles wat met ITSM te maken heeft in het IT-productmarketingteam van Atlassian. Hij is geboren in de Bay Area en houdt van eten, wijn, disc golf en nieuwe plekken ontdekken, en pakt dan ook iedere kans om op avontuur te gaan.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick is Principal Technical Product Marketer voor Service Management-oplossingen bij Atlassian en heeft meer dan 20 jaar ervaring met ondernemingssoftware en technische productmarketing voor verschillende ITSM/ESM- en ITOM-oplossingen. In zijn vrije tijd brengt Rick graag tijd door met familie en vrienden, en houdt hij zich bezig met sportieve activiteiten zoals fitness, skiën, wandelen en golfen.