What’s New in Service Collection: Team EU '26 Edition

From Amsterdam straight to you, join us to see how Service Collection is helping teams prevent employee friction, resolve incidents faster with unified context and observability data from partners, manage assets with greater confidence, and deliver AI-first omnichannel customer support.

Join us for an announcement roundup of the latest Service Collection innovations across employee service, operations, assets, and customer support, straight out of Amsterdam from Team EU '26.

  • Discover how Rovo empowers teams to resolve issues proactively, deliver service directly in everyday tools, and leverage unified context to resolve incidents faster.
  • Explore new partnerships with Sentry, Datadog, and Splunk that bring observability data directly into Jira Service Management.
  • See advances in Asset Management that provide hardware lifecycle visibility and a trusted service-aware asset foundation.
  • Get a deeper look at AI-first omnichannel customer service management across live chat, WhatsApp, SMS, and voice.

Register to learn how Service Collection connects AI, automation, enterprise context, and human expertise to prevent disruption, accelerate resolution, and continuously improve every service experience.

 

Sprekers

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally, hoofd Technical Product Marketing voor IT-oplossingen, is de expert in alles wat met ITSM te maken heeft in het IT-productmarketingteam van Atlassian. Hij is geboren in de Bay Area en houdt van eten, wijn, disc golf en nieuwe plekken ontdekken, en pakt dan ook iedere kans om op avontuur te gaan.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick is Principal Technical Product Marketer voor Service Management-oplossingen bij Atlassian en heeft meer dan 20 jaar ervaring met ondernemingssoftware en technische productmarketing voor verschillende ITSM/ESM- en ITOM-oplossingen. In zijn vrije tijd brengt Rick graag tijd door met familie en vrienden, en houdt hij zich bezig met sportieve activiteiten zoals fitness, skiën, wandelen en golfen.