Rover scales Jira Service Management with Assets and AI
Join Rover’s IT Manager, Kate Brenden, as she shares how the company uses Atlassian’s Jira Service Management, Assets, and Rovo to streamline access requests, improve cross-team collaboration, cut costs, and even manage office dogs.
Watch a conversation between Atlassian’s Paul Buffington and Rover IT Manager Kate Brenden, exploring how Rover has transformed service management across IT, HR, operations, and business teams using Jira Service Management and Assets. Learn how consolidating tools can improve ROI, enable non-technical teams (like Marketing and HR) to manage projects and services, and create scalable, low-maintenance workflows powered by Assets and automation. We dig in into this real-world success story that includes everything from centralizing application access and delegating changes through approvals, to managing “pupper portfolio” data for office dogs, complete with vaccination tracking and automated reminders.
Plus, get a sneak peek at how Rovo AI and the Atlassian Service Collection further enhance incident management, routing, and asset-driven insights. You’ll leave the webinar with practical advice for teams—inside and outside IT—to get started with Assets by moving single-source-of-truth spreadsheets into the Atlassian platform and by using Rovo to accelerate no-code/low-code automation work.
Redner
Paul Buffington
Lead Principal Solution Consultant, Atlassian
Paul Buffington ist Transformation Leader im Bereich Servicemanagement. Er ist für die Förderung von Technologie und operativer Exzellenz in globalen Unternehmen bekannt. Paul verfügt über mehr als 15 Jahre Erfahrung in der Unternehmensberatung – die letzten zehn davon war er bei Atlassian – und arbeitet mit Unternehmen zusammen, um moderne Systems of Work einzuführen, die die Arbeitsweise von Serviceteams verändern. Er ist darauf spezialisiert, agile Methoden, DevOps-Frameworks und ITIL4-Praktiken zu kombinieren, um die betriebliche Effizienz zu steigern, die Teamagilität zu verbessern und die Servicebereitstellung zu beschleunigen.