Team ‘26 roundup: What’s new in Service Collection

As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

  • Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI teammate that pulls employee context, trusted knowledge, past requests, and company policies together, to resolve requests faster.
  • AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
  • Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
  • Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.

Redner

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally, Head Of Technical Product Marketing for IT Solutions, ist der Experte für alles rund um ITSM im IT-Produktmarketingteam bei Atlassian. Er kommt aus der Bay Area und mag gutes Essen, Wein, Disc-Golf und alles, was ihm einen Grund gibt, neue Orte auf der Welt zu entdecken.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick Lefort ist Principal Technical Product Marketer für Servicemanagement-Lösungen bei Atlassian. Er arbeitet seit mehr als 20 Jahren in den Bereichen Unternehmenssoftware und technisches Produktmarketing für verschiedene ITSM-/ESM- und ITOM-Lösungen. In seiner Freizeit verbringt Rick gerne Zeit mit Familie und Freunden und geht sportlichen Aktivitäten wie Skifahren, Wandern und Golf nach.