What’s New in Service Collection: Team EU '26 Edition

From Amsterdam straight to you, join us to see how Service Collection is helping teams prevent employee friction, resolve incidents faster with unified context and observability data from partners, manage assets with greater confidence, and deliver AI-first omnichannel customer support.

Join us for an announcement roundup of the latest Service Collection innovations across employee service, operations, assets, and customer support, straight out of Amsterdam from Team EU '26.

  • Discover how Rovo empowers teams to resolve issues proactively, deliver service directly in everyday tools, and leverage unified context to resolve incidents faster.
  • Explore new partnerships with Sentry, Datadog, and Splunk that bring observability data directly into Jira Service Management.
  • See advances in Asset Management that provide hardware lifecycle visibility and a trusted service-aware asset foundation.
  • Get a deeper look at AI-first omnichannel customer service management across live chat, WhatsApp, SMS, and voice.

Register to learn how Service Collection connects AI, automation, enterprise context, and human expertise to prevent disruption, accelerate resolution, and continuously improve every service experience.

 

Redner

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally, Head Of Technical Product Marketing for IT Solutions, ist der Experte für alles rund um ITSM im IT-Produktmarketingteam bei Atlassian. Er kommt aus der Bay Area und mag gutes Essen, Wein, Disc-Golf und alles, was ihm einen Grund gibt, neue Orte auf der Welt zu entdecken.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick Lefort ist Principal Technical Product Marketer für Servicemanagement-Lösungen bei Atlassian. Er arbeitet seit mehr als 20 Jahren in den Bereichen Unternehmenssoftware und technisches Produktmarketing für verschiedene ITSM-/ESM- und ITOM-Lösungen. In seiner Freizeit verbringt Rick gerne Zeit mit Familie und Freunden und geht sportlichen Aktivitäten wie Skifahren, Wandern und Golf nach.