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2024 State of Incident Management Report
Executive summary
Atlassian’s 2024 State of Incident Management research study surveyed over 500 software developers, IT professionals, and IT decision makers (ITDMs) across the US about IT Service Management (ITSM), with a focus on the practice of incident management.
Despite a volatile market (rising stocks and workforce reductions) this year’s report showed that in 2024 companies are using more tools than ever to manage incidents. Additionally despite a healthy dose of skepticism, most are doubling down on investing in artificial intelligence.
Key takeaways
How your tools and processes measure up to the current state of incident management
Pain points and areas for improvement for incident managers
The role of automation and AI within incident management processes
What the future looks like for incident management