Supercharge Your Service Management with Rovo
Kickstart your journey with AI in Jira Service Management and supercharge your service workflows. Learn how three ready-to-use Rovo agents can streamline requests, triage, and incident operations, all without custom builds.
This workshop will:
- Answer the question, “Where should I start?” when thinking about using AI in your service workflows.
- Give you hands-on experience with three out-of-the-box agents specifically for service management.
- Inspire you to explore how AI can improve your team’s work beyond the workshop.
Out-of-the-box agents covered will be:
- Service Request Helper – similar ticket suggestions, assignee guidance, and response generation.
- Ops Guide – incident impact mitigation, automation nudges, and post-incident reviews.
- Service Triage – automatic case summaries, urgency/priority, and request type recommendations.
スピーカー
Palak Setia
Senior Solutions Engineer, Jira Service Management, Atlassian
現在、アトラシアンでサービス管理専門のソリューション エンジニアとして働いている Palak は、この分野で 10 年の経験を有しています。ITIL 認定資格を取得している Palak は、これまでのキャリアを通じて、変革とビジネス成果の実装および促進について専門性を高めてきました。彼はアトラシアンのビジョン、AI、誰にとってもスケーラブルなサービス管理フレームワークの設計に積極的に取り組んでいます。
Chris Fok
Senior Solutions Engineer, ITSM, Atlassian
Chris は経験豊富なサービス管理の専門家です。IT アーキテクチャや、APAC およびヨーロッパの顧客や業界でのコンサルティングに関して幅広い経験があります。ソリューション スペシャリストとして、組織と協力して業務効率を高め、カスタマー エクスペリエンスを向上させています。
Joey Domhof
Joey Domhof is a Senior Solutions Engineer at Atlassian. With a background in service delivery, solution design, and driving adoption initiatives, he has spent the last 13 years of his career helping organisations modernise how they deliver services and support their customers and employees. At Atlassian, Joey works with customers to design and implement scalable service management solutions, with a current focus on Rovo and the Atlassian Service Collection to drive smarter, AI-powered ways of working across IT and business teams.
