[Workshop] Let's build a Rovo Agent: JSM Triage

Want to build your own Rovo Agent, but aren’t sure where to start? We've got you!
Join this interactive workshop where we dive into a powerful Rovo use case: improving resolution time with automated triage.

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Here's what you'll get:

  • Your own Rovo Agent: Follow along and build a new Rovo agent by the end of the workshop.
  • Actionable insights: Come away with practical skills and practices that you can immediately apply to your work.
  • Best practices to improve resolution time: Learn how to harness the capabilities of Rovo and Automation for Jira to automatically route work to the appropriate teams, improving overall resolution time.
  • Expert guidance: Get your questions answered in real time by Atlassian AI experts while you learn to build a new agent.

This workshop is for you if:

  • You have access to Rovo.
  • You’re a project admin for a Jira/JSM project.
  • You want to understand the agent-building process.

Whether you're managing work in Jira or part of a high-volume ITSM team, this workshop is tailored to help you optimize your processes. Don't miss this chance to enhance your team's efficiency with the power of Rovo!

 

スピーカー

Alex Gallien

Senior Technical Adoption Architect

Alex Gallien は、アトラシアンのシニア テクニカル アダプション アーキテクトであり、AI 実装に注力するテクニカル アダプション サクセス チームに所属しています。アトラシアンでの在職期間は 10 年を超えており、Jira 管理者としての役割から、アトラシアンの顧客のうち最大手のエンタープライズの成功を支援するアドバイザリー サービスに至るまで、多岐にわたる経験を有しています。現在は AI 全般に注力し、面倒な作業を自動化して、ユーザーのチームが最も重要な業務に集中できるよう支援しています。