The AI Maturity Curve for Knowledge Management
For many organizations, knowledge management drains resources instead of enabling great work. In this webinar, Atlassian experts unveil Atlassian’s AI Maturity Curve for Knowledge Management — a practical framework for evolving knowledge management from manual, ad‑hoc knowledge practices to an AI‑driven system that delivers accurate, contextual answers when teams need them most.
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For many organizations, knowledge management drains time and energy instead of enabling great work. One of the most common questions knowledge management leaders ask is: “What are best practices and how do we actually put them into play?”
This session introduces Atlassian’s AI Maturity Curve for Knowledge Management, a practical framework for evolving from manual, fragmented content to an AI‑driven engine that powers every interaction across IT, HR, and service teams.
You’ll hear from Atlassian research experts as they unpack:
- Why knowledge management often breaks down as organizations scale
- How AI can address poor adoption, outdated content, and duplicated work
- What each stage of the knowledge management maturity curve looks like in practice
- How to think about the shift from manual, to AI‑curated, to AI‑native knowledge management
The framework will be paired with short, focused demos so you can see what AI‑first knowledge management looks like in real tools and real workflows — and leave with clear next steps to advance your own knowledge management maturity, no matter where you are today.
발표자
Ben Ostrowski
Lead Behavioral Scientist, Teamwork Lab, Atlassian
Ben Ostrowski is Lead Behavioral Scientist of Atlassian’s Teamwork Lab. He holds a PhD in Organizational Behavior and has been studying teamwork in organizations for nearly a decade.
Dustin Smith
Principal Product Marketing Manager, Confluence, Atlassian
Dustin은 워싱턴주 시애틀에 있는 Atlassian의 Confluence 팀에서 수석 제품 마케팅 매니저로 근무하고 있습니다. 커피를 많이 마시지 않을 때는 공동 작업으로 지식을 공유하고 업무를 처리하는 것에 대해 자주 대화를 나눕니다. Dustin은 데이터베이스부터 화이트보드, Loom 통합에 이르기까지 Confluence의 가장 우수한 기능과 이 기능을 통해 최신 업무 환경이 어떻게 달라지는지 선보일 획기적인 방법을 상상하며 시간을 보냅니다. Atlassian에 입사하기 전에는 Tableau, Google 및 Airtable에서 근무하며 이 사무실에 있는 커피를 마셨습니다.