New ways of working with ITIL 4 and Atlassian

ITIL 4 is here—and it’s more agile than ever. Join this webinar to learn practical tips on building high-velocity IT teams with ITIL 4 and Atlassian. See what’s new in ITIL 4, and find out how you can bring agility and collaboration into ITSM today.

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To keep up with the pace of business and technology, IT teams are transforming the way they work. Instead of inflexible processes and heavy workflows, IT teams are shifting towards collaborative, iterative, and customer-centric approaches. ITSM is becoming more agile.

Enter ITIL 4, the latest update to the popular ITSM framework. It offers a more holistic and adaptable frame of reference, while embracing modern ways of working like agile and DevOps.

In this webinar, join Paul Buffington, Principal Solution Engineer at Atlassian and Akshay Anand, ITSM Product Ambassador and Evangelist at AXELOS to learn:

  • What's new in ITIL 4—and why it matters
  • The top practices used by high-velocity service teams including: 
    • Continual improvement with retrospectives
    • Customer-centric service and request management
    • Adaptive incident management with post-incident reviews
    • Streamlined change control with automation, and more!
  • Tips and resources to bring agility and collaboration into ITSM

 

If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.

발표자

Akshay Anand

ITSM Product Ambassador and Evangelist, AXELOS

Akshay Anand is a Product Ambassador at AXELOS®, working on the development of new guidance and research within the ITSM portfolio. With experience from around the world, he previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets using ITIL best practices, and headed up global ITSM activities at Macmillan Publishing. More recently, Akshay has focused on bringing together agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts. He infrequently tweets as @bloreboy, about ITIL, DevOps, food, comics and heavy metal.

Paul Buffington

Lead Principal Solution Consultant, Atlassian

Paul Buffington은 글로벌 기업 전반에서 기술과 운영 우수성을 주도하는 것으로 인정받는 서비스 관리 분야의 혁신적인 리더입니다. Atlassian에서 지난 10년간 근무한 경력을 포함하여 15년 이상의 엔터프라이즈 컨설팅 경험을 보유한 Paul은 조직과 협력하여 서비스 팀의 운영 방식을 혁신하는 최신 작업 시스템을 도입합니다. 애자일 방법론, DevOps 프레임워크 및 ITIL4 사례를 결합하여 운영 효율성을 높이고 팀 애질리티를 향상하며 서비스 제공을 가속화하는 것을 전문으로 합니다.