Rover scales Jira Service Management with Assets and AI
Join Rover’s IT Manager, Kate Brendan, as she shares how the company uses Atlassian’s Jira Service Management, Assets, and Rovo to streamline access requests, improve cross-team collaboration, cut costs, and even manage office dogs.
Watch a conversation between Atlassian’s Paul Buffington and Rover IT Manager Kate Brendan, exploring how Rover has transformed service management across IT, HR, operations, and business teams using Jira Service Management and Assets. Learn how consolidating tools can improve ROI, enable non-technical teams (like Marketing and HR) to manage projects and services, and create scalable, low-maintenance workflows powered by Assets and automation. We dig in into this real-world success story that includes everything from centralizing application access and delegating changes through approvals, to managing “pupper portfolio” data for office dogs, complete with vaccination tracking and automated reminders.
Plus, get a sneak peek at how Rovo AI and the Atlassian Service Collection further enhance incident management, routing, and asset-driven insights. You’ll leave the webinar with practical advice for teams—inside and outside IT—to get started with Assets by moving single-source-of-truth spreadsheets into the Atlassian platform and by using Rovo to accelerate no-code/low-code automation work.
발표자
Kate Brendan
IT Manager, Rover
Kate Brenden is an IT Manager at Rover, where she leads a global team in providing excellent customer service and technical support. Her career in technology support spans over a decade, with previous roles at Zillow Group and Seattle Pacific University. Kate’s experience is centered on improving IT service delivery by enhancing process scalability, implementing user self-service solutions, and tracking team KPIs to align with departmental goals. Her practical expertise in managing large-scale user support provides key insights into service and asset management.
Paul Buffington
Lead Principal Solution Consultant, Atlassian
Paul Buffington은 글로벌 기업 전반에서 기술과 운영 우수성을 주도하는 것으로 인정받는 서비스 관리 분야의 혁신적인 리더입니다. Atlassian에서 지난 10년간 근무한 경력을 포함하여 15년 이상의 엔터프라이즈 컨설팅 경험을 보유한 Paul은 조직과 협력하여 서비스 팀의 운영 방식을 혁신하는 최신 작업 시스템을 도입합니다. 애자일 방법론, DevOps 프레임워크 및 ITIL4 사례를 결합하여 운영 효율성을 높이고 팀 애질리티를 향상하며 서비스 제공을 가속화하는 것을 전문으로 합니다.