What’s new in Jira Service Management from Team '25

Missed out on Team '25? Attended, but looking for a quick recap of all things Atlassian ITSM, or a chance to ask your questions? Join this 45-minute webinar to discover how Atlassian is revolutionizing service management with cutting-edge solutions designed for the digital-centric world. Learn how Jira Service Management empowers teams to deliver exceptional service experiences, whether through AI-powered support, HR Service Management, or DevOps connectivity.

Don't miss this opportunity to stay ahead in the rapidly evolving world of service management! Get the run-down from Atlassian product experts on the latest investments AND what’s coming soon in Jira Service Management, so you can empower your teams and connect Development, IT, and the business. In this session you can expect to hear about:

  • Enhanced AI-powered employee support features like Virtual Service Agents, AI knowledge article creation, and new capabilities specifically for HR teams, from templates to help centers, that enable streamlined HR processes.
  • Reimagined ITOps functionality, from using Jira Service Management with Compass, to using AI throughout the lifecycle of an incident to get to resolution faster.
  • Continued improvements for service management at scale, including further enhancements to Assets.

  • How Atlassian Solution Partners can help you with Jira Service Management implementation, migration, optimization, and custom solutions. 

Register today to secure your spot and get the chance to ask Atlassian product leaders your questions!

발표자

Ken Connally

Head of Technical Product Marketing, Atlassian

IT 솔루션 기술 제품 마케팅 책임자인 Ken Connally는 Atlassian의 IT 제품 마케팅 팀에서 ITSM에 관한 모든 것을 담당하는 상주 전문가입니다. 베이 에어리어 출신인 Ken은 음식, 와인, 디스크 골프를 좋아하고 전 세계의 새로운 곳을 방문할 기회를 놓치지 않습니다.

Silvia Davis

Sr. Technical Product Marketing Manager, Assets & Data, Atlassian

Silvia Davis는 DevOps 및 ITSM 프로세스와 도구에 대한 강력한 배경 지식을 갖춘 매력적인 기술 제품 마케터입니다. Silvia는 협의를 통해 접근하며, 실질적인 구현 및 복잡한 기술을 실용적인 솔루션으로 간소화하여 고객이 도전 과제를 극복할 수 있도록 돕는 것을 강조합니다.

현재 Atlassian에서 Jira Service Management 자산 및 데이터 매니저 분야에 집중하며 자신의 전문성을 바탕으로 큰 기여를 하고 있습니다. Silvia는 해변을 좋아하고 하이킹을 즐기며 가족 및 친구들과 이야기를 나누고 즐겁게 지내는 것을 중요하게 생각합니다.