Team ‘26 roundup: What’s new in Service Collection

As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

  • Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI teammate that pulls employee context, trusted knowledge, past requests, and company policies together, to resolve requests faster.
  • AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
  • Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
  • Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.

Mówcy

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally, szef marketingu produktów technicznych w dziale IT Solutions, jest stałym ekspertem ds. ITSM w zespole marketingu produktów IT w firmie Atlassian. Pochodzi znad Zatoki San Francisco. Lubi jedzenie, wino, disc golfa i szuka pretekstów do odwiedzania kolejnych miejsc na świecie.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick pełni funkcję głównego specjalisty ds. marketingu produktów technicznych w dziale rozwiązań do zarządzania usługami w firmie Atlassian, wnosząc ponad 20-letnie doświadczenie w zakresie oprogramowania dla firm i marketingu produktów technicznych, zdobyte przy pracy z różnymi rozwiązaniami z obszarów ITSM/ESM i ITOM. Poza pracą Rick lubi spędzać czas z rodziną i przyjaciółmi, a także uprawiać sport, np. ćwiczyć, jeździć na nartach, wędrować po górach i grać w golfa.