管理准则和程序可帮助 IT 团队在进行运营变更之前正确评估风险。使用 ITSM 变更管理模板描述和跟踪变更管理计划。在整个变更管理流程中更新模板，使 IT 团队和利益相关者保持同步。
如何使用 ITSM 变更管理模板
- 1
整理变更请求信息
首先，提供变更的概括性摘要。在此步骤，应向团队成员说明实施变更的原因以及它对系统造成的影响。介绍变更请求后，添加与请求相关的工作单并 @（提及）审核者和利益相关者，以便自定义模板。
- 2
描述变更管理计划
添加背景信息后，现在便可详细阐述您的变更管理方法。首先，列出所有变更计划，并输入 // 以添加各项计划的预定实施日期。然后，说明团队实施每项变更计划需要采取的各个步骤。务必包含有关每项计划对系统性能或用户服务有何影响的详细信息。
- 3
开展实施后审查
完成变更计划的所有步骤后，使用模板来评估实施变更请求的成功程度。首先，添加背景信息，例如实施后审查的日期和参与者。然后，说明参与者在审查期间需要评估的标准。在进行变更请求审查时，使用模板记录得到的经验教训并跟踪后续事项。
Get started with the change management plan template in Confluence
Effective teams thrive on visibility, collaboration, and shared knowledge—precisely what Confluence is built for. With the ITSM change management plan template, your team can standardize change requests, approvals, and implementation plans in one accessible workspace.
With Confluence Whiteboards, teams can visually map out roles, brainstorm ideas, and create interactive team overviews that evolve as the team grows. Whether onboarding new employees or strengthening cross-team collaboration, Whiteboards provide a dynamic, engaging way to connect people and processes.
Confluence Pages ensure that introductions and team details are not lost in scattered emails or chat threads. By centralizing team profiles, responsibilities, and key resources in one place, Pages help employees quickly find the right contacts and align on projects.
From marketing to engineering to sales, Confluence’s ITSM change management plan template makes it easy to coordinate change initiatives, track progress, and create a more connected, informed workplace—all within a scalable, flexible workspace designed for modern teams.
