Record, share, and resolve technical issues with Loom
When a bug appears in your software, trying to explain it through text alone rarely captures the full picture. You end up writing paragraphs describing what you clicked, what error message appeared, and what you expected to happen instead. Meanwhile, your engineering team struggles to reproduce the problem based on your written description, leading to back-and-forth messages that slow down resolution.
Audiovisual reporting can help solve this communication problem. Instead of describing what went wrong, you can show it. Recording your screen as the issue happens provides your team with the exact context they need to understand and fix the problem quickly. This approach eliminates guesswork, reduces miscommunication, and gets technical problems resolved faster.
Loom makes this process simple. You can record technical issues as they occur, automatically generate detailed bug reports, and share them directly within the bug tracking tools your team already uses. The result is clearer communication, faster troubleshooting, and less time spent in meetings trying to explain what happened.
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Common technical issues in software development
Every team encounters tech issues during the software development process. Some are straightforward bugs like broken links or incorrect calculations. Others are more complex, like integration failures, performance bottlenecks, or user interface glitches that only appear under specific conditions. These tech problems can range from minor annoyances to critical system failures that impact your users.
Clear documentation makes all the difference when troubleshooting these issues. Without proper documentation, your team wastes time trying to reproduce problems, asking clarifying questions, and making assumptions about what might have gone wrong. Good documentation captures not just what happened, but when it happened, what actions led to it, and what the system was doing at the time. This level of detail turns an ambiguous problem into something your team can actually fix.
7 steps to capture and share technical issues with Loom
The following steps will help you record, report, and resolve technical issues with Loom. These approaches use Loom’s AI-powered features to streamline reporting and collaboration, making it easier for your team to address problems quickly.
Step 1. Record a Loom to capture the issue in real-time
Choose Screen + Webcam in Loom to capture your screen and narration for full context. This dual recording approach shows exactly what’s happening on your screen while you explain the problem in your own words. The combination provides far more clarity than screenshots or written descriptions alone.
As you record, narrate your actions and highlight the exact problem as it occurs. Walk through the steps that triggered the issue, point out any error messages, and explain what you expected to happen instead. This real-time narration helps your team understand not just what went wrong but why it matters and how it impacts your work.
Step 2. Generate a comprehensive bug report
Improve bug tracking with Jira by using Loom AI Workflows to automatically create a Jira ticket or bug report that includes the important technical details. Instead of manually copying information into a ticket, you can instantly generate Jira tickets or bug reports from your video, auto-populating technical details like logs, device info, and the steps required to reproduce the problem.
This automation streamlines escalation and resolution, saving significant time while ensuring consistency across your bug reports. Your engineering team receives standardized information that includes everything they need to start investigating immediately. The AI extracts relevant details from your video and organizes them into a format your team can act on right away.
Step 3. Share the video with your team
Embed Loom videos directly into Jira issues, Confluence pages, or support tickets for seamless context-sharing and faster triage. These smart links keep your documentation connected to your workflow, so team members can access the video without switching between multiple tools. When someone opens a Jira issue, they immediately see the video showing exactly what went wrong.
Share Looms via link or email with detailed access controls for sensitive technical data. Set link or email sharing permissions to control access to sensitive information, ensuring that confidential system details or user data only reach the appropriate team members. This flexibility lets you connect distributed teams while maintaining security standards.
PRO TIP: Use Loom AI to automatically generate tailored messages when you share a video via Slack or Email
Step 4. Make the issue searchable and trackable
Enable auto-transcriptions and summaries in Loom so teams can scan and reference the video quickly. Loom AI creates searchable transcripts and summaries, making it easy for teams to act on technical issue walkthroughs without watching the entire recording. Team members can search for specific error messages or steps within the transcript to jump directly to relevant sections.
Organize Loom recordings by project, product, or issue type for easy access and knowledge sharing across teams. Creating a logical structure for your recordings turns them into a searchable knowledge base. When someone encounters a similar problem months later, they can find your original recording and solution without starting from scratch. These software documentation tools will become increasingly valuable as your library grows.
Step 5. Collaborate asynchronously so team members can review on their own schedule
Allow teammates to leave timestamped comments and reactions directly on the video. Instead of scheduling meetings to discuss the issue, team members can watch the recording when it suits them and add their input exactly where it’s relevant. A developer in a different time zone can leave a comment at an exact point in the recording, perhaps asking for clarification about a specific step, and you can respond with another comment or Loom.
Loom empowers global teams to review, comment, and resolve issues across time zones, making technical troubleshooting truly asynchronous and efficient. This method is especially helpful when working with bug reporting tools that support threaded discussions and collaborative problem-solving. The flexibility of async videos means your team can maintain momentum on issue resolution regardless of when individuals are online.
Step 6. Final review and handoff to engineering to resolve the issue
Engineers can use the video and auto-populated details to reproduce and resolve the issue. The combination of visual documentation and structured data gives your engineering team everything they need to investigate effectively. They can watch exactly what happened, review the technical specifications, and begin troubleshooting with complete context.
With Loom, engineers, support, and stakeholders can leave timestamped feedback or questions directly on the video, reducing back-and-forth. Keep the Loom linked in Jira or Confluence until the issue is fully resolved. This creates a complete audit trail showing how the problem was identified, discussed, and ultimately fixed.
Step 7. Store the recording and reuse it as a reference in the future
Store completed Loom recordings in your project library for future troubleshooting. These recordings become institutional knowledge that persists even as team members change roles or leave the organization. New hires can review past technical issues to understand common problems and their solutions, making knowledge sharing seamless across your organization.
Use past videos as references to save time on recurring or similar technical issues. When the same bug appears in a different context, you already have a detailed walkthrough of how it was identified and resolved before.
This documentation also supports software testing efforts by giving your QA team examples of past bugs and edge cases to watch for. Solutions are saved and easily accessible for future team members who encounter similar challenges.
Why you should use Loom to capture and share technical issue recordings
Loom eliminates the ambiguity of written bug reports by letting teams show exactly what went wrong, reducing misunderstandings and speeding up fixes. When you can see the problem happening on screen with narration explaining the context, there’s no room for misinterpretation. Your team spends less time trying to reproduce issues and more time actually fixing them.
Visual documentation reduces misunderstandings and accelerates problem resolution in ways that text-based reporting simply can’t match. A five-minute video can communicate information that might take dozens of messages to convey through text. The visual nature of the recording captures details you might not think to mention in writing, like the exact state of the interface or the sequence of events that led to the problem.
Loom’s deep integration with Jira and Confluence means your technical issue documentation and bug reports are always searchable and actionable. You don’t need to adopt new tools or change your existing workflows. Loom fits into the systems you already use, enhancing them with visual context that makes every issue easier to understand and resolve.
Streamline issue resolution with Loom
Empower your team to capture, share, and resolve technical issues efficiently with Loom. The combination of visual documentation, automated reporting, and asynchronous collaboration transforms how your team handles bugs and technical problems. Instead of lengthy email threads or emergency meetings, you create clear, comprehensive records that guide your team toward solutions.
Leverage Loom’s integrations, AI features, and collaboration tools to save time and reduce errors. These capabilities work together to create a system where technical issues are documented thoroughly, communicated clearly, and resolved quickly. Your team builds a knowledge base that becomes more valuable over time, helping everyone work more efficiently.
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