Managing your Loom workspace and content

How to add, remove, and manage workspace members

As your team starts using Loom more regularly, you’ll want an easy way to see who’s in your Loom workspace, bring new people in, and make sure everyone has the right level of access. If you’re a workspace admin, you can do all of this from the Manage Workspace area.

See who’s in your workspace

The Members view gives you a quick snapshot of everyone in your loom workspace and what they can do. From here, you can:

• Search for someone by name or email when you need to quickly check their role.
• Filter by status to see who is active, deactivated, or still invited but hasn’t joined yet.
• Filter by role to understand how many Free Users, Admins, or Creators you have.
• Export a simple membership list if you want to review who has access.

If your Loom account is integrated with Atlassian, you’ll see a note in your Personal Settings that your profile is linked to Atlassian. In that case, some access and role changes are managed through Atlassian’s user management tools rather than directly in Loom.

Invite new members to Loom

When you’re ready to bring more people into Loom, you can invite them directly from your workspace. To start adding team members, you can head over to your Manage Workspace Members page, and:

• Invite individuals by email when you’re adding a few teammates.
• Paste a list of emails to invite a group all at once.
• Choose a role as you invite them (for example, Admin, Creator, or Viewer) so they start with the right level of access.
   

Adjust roles as your team grows

Admins can adjust roles as your team grows or responsibilities change. For example, an Admin may upgrade someone from Free User to Creator, or add a second Admin.

You’ll do this from the Members list by selecting the person and choosing a new role (such as Admin, Creator, or Viewer), based on what your plan supports.

If you downgrade a Creator or Admin, they’ll keep their previous level of access until the end of the current billing cycle. If you signed up for Loom through Atlassian, you may manage some of these changes in Atlassian’s admin experience instead.

Remove access when someone leaves

When someone leaves your team or no longer needs Loom, you can remove their access in two ways:

• Deactivate them, which removes their access but keeps the option to bring them back later.
• Permanently delete their account from the workspace if you’re sure they no longer need it.
   

Admins can deactivate one or multiple members at once from the Members list. If you decide to permanently delete an account later, you’ll first filter to deactivated members, then choose whether to reactivate or remove them completely.

Help teammates get back in

If someone on your team is having trouble signing in, Admins can send them a password reset directly from the Workspace Members view by selecting their name and choosing the reset option. Loom will email them a link to set a new password and get back into the workspace.

Manage your Loom videos

As your team grows and your Loom workspace fills with valuable content, it’s important to know how to keep your content organized—deciding how to delete Loom videos that are no longer needed, how to download Loom videos you want to repurpose elsewhere, and how to upload a video to Loom so your team’s most important recordings live in one place. Loom gives you powerful ways to keep your workspace tidy and your video library easy to navigate.

In this section, we’ll walk you through content management basics and show you how to delete, download, or upload videos in Loom.

Share, manage, and collaborate on Loom videos

Every video you record or upload lives in your Library. Here, you can take full control of your content:

• Move videos into new or existing folders to keep your workspace organized.
• Rename videos so viewers know what to expect and so you can easily find them later using search.
• Duplicate videos if you want to share the same content with different audiences or personalize the title for each recipient.
• Archive videos you want to hide from your main library but don’t want to delete permanently
• In this section, we’ll walk you through content management basics and show you how to delete, download, or upload videos in Loom.
   

How to delete Loom videos

If you need to remove a video for good, Loom makes it simple:

1. Go to the share page of the video you want to delete.
2. Click the three-dot menu above the video and select Delete.
3. Confirm by selecting Permanently Delete.

Only the video’s owner can delete it, and once deleted, it’s gone from your Loom workspace and any shared spaces. If you’re not sure, consider archiving instead. For bulk actions, select multiple videos in your Library and click the Delete icon.

How to download Loom videos

Need to save a copy of your video outside Loom, or upload it to another platform? If you’re an Admin, or Creator on Business, Business + AI or Enterprise plans, you can download your videos.

Here’s how to download Loom videos:

1. Open the video you want to download from your Library.
2. Click the three-dot menu above the video.
3. Select Download.

Your Loom video will be saved as an MP4 file, ready to use anywhere.

If you want viewers to be able to download your Loom video, enable downloads in the video’s Audience settings. Only signed-in viewers with permission will be able to download.

How to upload a video to Loom

Uploading Looms make it easy to consolidate your team’s knowledge in one place if you already have a catalog of videos. You can upload up to 10 videos at a time with each file up to 4GB or 12 hours long.

To upload a video in Loom:

1. Click New Video in your Library.
2. Select Upload Video and choose your file.
3. Your video will process and appear in your library – ready to organize, share, or edit.

Uploads are available for Business, Business+ AI, and Enterprise users.

Keep your Loom workspace organized

Your Loom workspace is most valuable when your videos are easy to find and current. Regularly review your library to keep workspace roles and content aligned with your team’s evolving needs. By mastering these basics, you’ll keep your workspace running smoothly and your team collaborating at its best.