Deep dive: AI for service demo + customer case study
Get inspired by a team like yours! Hear directly from Ryan Boyd, Vice President of IT at SpotOn, on how they use Atlassian AI to deliver exceptional service at scale. SpotOn provides businesses, particularly in the restaurant and retail industries, with an integrated technology platform to streamline operations and enhance customer engagement. Plus, see AI in action with an in-depth product demo of Atlassian’s service management solution. Don’t miss the chance to get your questions answered in a live Q&A with Atlassian product experts!
In the final episode of our AI series, you’ll get to see AI in action with a demo of the latest capabilities across Jira Service Management, the new Customer Service Management app, Assets, and Rovo agents. You’ll also hear directly from customer, SpotOn on their journey with AI, including:
- Challenges they faced implementing AI and how they overcame them
- The top AI features they use to create real business value and accelerate innovation, such as how they use Rovo and Jira Service Management for business systems intake, enhancing operational efficiency.
- Detailed steps they took to get the most out of AI and Atlassian’s tools, such as streamlining audits by using Jira Service Management to provide real-time feedback, and using Rovo to analyze infrastructure photos.
You’ll leave this session inspired, whether you’re just getting started with AI, or are ready to take it to the next level.
发言人
Sushant Koshy
Senior Product Manager, ITSM, Atlassian
Sushant 是一名高级产品经理，专门从事开发人工智能支持的解决方案，以改变服务团队的运营方式。他尤其乐于发现人工智能可以有意义地改善服务支持人员体验同时创造卓越员工体验的新机会。除了技术和服务管理外，您还会发现他喜欢跑步、阅读好书或关注最新的板球比赛。
Ryan Boyd
Vice President of IT, SpotOn
Ryan Boyd is Vice President of IT at SpotOn, where he leads teams spanning Helpdesk, Systems, Integrations, Salesforce Engineering, Internal Product, and IT PMO. With more than 15 years of IT leadership experience at SpotOn, Groupon, and Hustle, he’s driven large-scale technology and AI transformations that improve efficiency, scalability, and user experience. Ryan is passionate about building empowered teams and aligning IT and AI strategy with business outcomes. He holds a Bachelor’s in Business Administration from the University of Illinois Springfield.
