How Atlassian service teams use AI + Jira Service Management
With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how Atlassian is using AI in Jira Service Management for faster, smarter support. We’ll share the steps, challenges, and lessons learned as our People team streamlined operations, enabled self-service capabilities, and reduced resolution times with features like the Virtual Service Agent and AI Answers. Don’t miss the chance to learn how you can maximize the impact of AI on service delivery!
AI is everywhere and constantly changing; new tools and features are released daily, it feels like everyone has an opinion, and it’s tough to know what can actually help your teams.
This is especially true for service teams, where every minute matters when responding to employee requests. That’s why we want to help by showing you exactly how Atlassian’s service teams are using AI in Jira Service Management. With 13,000 employees in 13 countries, Atlassian’s People team successfully incorporated AI in their service management workflows to see:
- 30% of tickets resolved without any human interaction
- 4000 agent hours saved per year
- 95% CSAT score
Join Senior Product Manager for AI in Jira Service Management, Sarah Scaife, and Head of People Operations, Andi Breslin, for this webinar to hear:
- How Atlassian’s People team approached implementing AI for their service management
- Learnings and best practices about the journey
- Recommendations on how you can use Jira Service Management’s AI features to elevate your own service experiences
发言人
Sarah Scaife
Senior Product Manager, Jira Service Management AI, Atlassian
Sarah 是 Atlassian Jira Service Management 团队的高级产品经理。她对人工智能领域怀有特别的热忱，致力于构建可扩展的支持人员体验，切实解决服务团队的实际问题。
Andi Breslin
Head of People Operations, Atlassian
Andi 领导着 Atlassian 的全球人力资源运营团队，为遍布全球的 12000 多名员工提供支持。她的工作重点是确保每一次都能为 Atlassian 的求助者提供卓越的服务体验。
Andi 是企业服务管理领域的资深领导者，她以协作与敏捷的工作方式，为每个项目注入新颖的创新思维。
Andi 拥有涵盖战略制定与执行的成功经验，具体包括：服务管理、数字化转型、软件开发、用户体验优化、流程改进、复杂系统集成与数据迁移、基础架构构建、网络安全及合规项目等多个专业领域。
工作之余，Andi 还是一名积极的志愿者、热心的教育工作者、21 世纪技能的倡导者，并经常在以“工作的未来”为主题的会议和小组讨论中担任演讲嘉宾。
