The art of the switch: How to change service platforms

Is your legacy ITSM solution the best partner for your future? Join featured expert guest, Forrester Principal Analyst Julie Mohr, for a conversation around key planning, preparation, and migration steps to consider when making the switch to a new service platform.

The laundry list of pain points for legacy ITSM platforms is long: from high cost, complexity, and maintenance demands to low utilization and ROI, it’s no wonder enterprises are evaluating their options.

Join us for a conversation with Julie Mohr, Principal Analyst at Forrester, around key considerations and planning to ensure a smooth transition to a new platform. We’ll cover topics including:

  • Signs and symptoms that it’s time to explore options
  • How to select a solution that fits your enterprise’s needs
  • Migration pitfalls and priorities as your organization makes the transition to a new platform.
  • Managing interoperability and/or coexistence of multiple tools
  • How to leverage internal, vendor, and partner resources effectively.

Register now to join live or receive the on-demand recording link!

Palestrantes

Julie Mohr

Guest Speaker, Principal Analyst, Forrester

Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals, supporting the transformation of IT operations into forward-thinking, customer-centric, results-driven service organizations. Her research includes platform teams, knowledge management and generative AI, service portfolio/catalog management, incident/problem management and the service desk, automation and self-service, change management, measurement and OKRs, and industry frameworks. Julie’s research also integrates the intangibles to infrastructure and operations (I&O) success, including capacity building, organizational change, culture, experience, and collaboration.

Grady Gausman

Senior Product Marketing Manager, Jira Service Management, Atlassian

Grady é profissional de marketing de produto do Jira Service Management. Nessa função, ele trabalha com um amplo público de analistas e clientes para entender os desafios dos profissionais de TI atuais e como a Atlassian pode contribuir para as práticas de gerenciamento de serviços para todos os tipos de equipes. Fascinado por atividades ao ar livre, ele gosta de esquiar, viajar e escalar no noroeste do Pacífico.