Team ‘26 roundup: What’s new in Service Collection

As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

  • Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI teammate that pulls employee context, trusted knowledge, past requests, and company policies together, to resolve requests faster.
  • AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
  • Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
  • Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.

Palestrantes

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally, chefe Marketing técnico de produtos para soluções de TI, é o especialista em ITSM da equipe de Marketing de produtos de TI da Atlassian. Natural da Bay Area, ele curte gastronomia, vinhos, disc golf e adora conhecer novos lugares do mundo.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick atua como Diretor de Marketing Técnico de Produtos para soluções de gestão de serviços na Atlassian, trazendo junto mais de 20 anos de experiência em software empresarial e marketing técnico de produtos em diversas soluções de ITSM/ESM e ITOM. Fora do trabalho, Rick gosta de passar tempo com a família e os amigos, além de praticar atividades esportivas, como exercícios físicos, esqui, caminhadas e golfe.