What’s New in Service Collection: Team EU '26 Edition

From Amsterdam straight to you, join us to see how Service Collection is helping teams prevent employee friction, resolve incidents faster with unified context and observability data from partners, manage assets with greater confidence, and deliver AI-first omnichannel customer support.

Join us for an announcement roundup of the latest Service Collection innovations across employee service, operations, assets, and customer support, straight out of Amsterdam from Team EU '26.

  • Discover how Rovo empowers teams to resolve issues proactively, deliver service directly in everyday tools, and leverage unified context to resolve incidents faster.
  • Explore new partnerships with Sentry, Datadog, and Splunk that bring observability data directly into Jira Service Management.
  • See advances in Asset Management that provide hardware lifecycle visibility and a trusted service-aware asset foundation.
  • Get a deeper look at AI-first omnichannel customer service management across live chat, WhatsApp, SMS, and voice.

Register to learn how Service Collection connects AI, automation, enterprise context, and human expertise to prevent disruption, accelerate resolution, and continuously improve every service experience.

 

Palestrantes

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally, chefe Marketing técnico de produtos para soluções de TI, é o especialista em ITSM da equipe de Marketing de produtos de TI da Atlassian. Natural da Bay Area, ele curte gastronomia, vinhos, disc golf e adora conhecer novos lugares do mundo.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick atua como Diretor de Marketing Técnico de Produtos para soluções de gestão de serviços na Atlassian, trazendo junto mais de 20 anos de experiência em software empresarial e marketing técnico de produtos em diversas soluções de ITSM/ESM e ITOM. Fora do trabalho, Rick gosta de passar tempo com a família e os amigos, além de praticar atividades esportivas, como exercícios físicos, esqui, caminhadas e golfe.