Atlassian payment methods and payment terms
Atlassian accepts various payment methods to support the purchasing process. The following section lists the accepted payment methods and payment terms to determine which is best for you. For additional details, read about managing payment methods.
Subscription plan type and supported payment methods
We’re rolling out an improved billing experience to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience. Read more about the key differences
The following table lists the plan types and payment methods supported by Atlassian.
Subscription plan type | Improved billing experience | Original billing experience | ||
|---|---|---|---|---|
|
| Improved billing experience Immediate payment | Payment term (Net 14/Net 30) | Original billing experience Immediate payment | Original billing experience Payment term (Net 30) |
| Monthly Plans and Recurring Annual | Improved billing experience
| Not applicable | Original billing experience
| Original billing experience Not applicable |
| Termed Annual Plans | Improved billing experience
|
| Original billing experience
| Original billing experience
|
Payment Methods
Credit Card, debit card & PayPal
We accept Visa, MasterCard, and American Express (AMEX).
- For purchases made in the legacy billing system, payments can be completed directly through the shopping cart. For the new billing engine, check your admin.atlassian.com/billing account.
- For recurring billing, your card will be automatically charged at the start of each billing cycle unless cancelled.
- Credit card, debit card, and PayPal are not offered to Net-14 and Net-30 termed annual plans.
ACH Debit
ACH Debit is available for customers with a valid US-based USD bank account.
- Select US Bank account as your payment method, complete the secure bank account verification process (powered by Stripe), and authorize ACH debit mandate.
- Payments will be automatically processed at the start of each billing cycle unless cancelled.
ACH Credit
Customers with US-based USD accounts may initiate the payments with their bank.
- Best suited for accounts with approved payment terms (for example N14, N30)
Wire Transfer
We accept domestic and international wire transfers.
- Best suited for accounts with approved payment terms (for example, N14, N30)
Check
- When issuing a check to Atlassian, note the quote/invoice number in the Memo line and send the check to:
Atlassian Pty Ltd.
32151 Collections Center Dr.
Chicago, IL 60693-0321
Payment terms
Payment terms are available to eligible customers purchasing Termed Annual Plans, allowing payment by the invoice due date. Review the details below and the payment instructions provided to ensure the prompt processing of your payment.
| | Improved billing experience | Original billing experience |
|---|---|---|
| Direct customers and partners | Improved billing experience
| Original billing experience
|
| Partners | Improved billing experience
| Original billing experience
|
Effective November 1, 2025, credit card payments will no longer be available for Gold and Platinum level, corporate reseller, aggregator, and Global Alliance Partners with an active Pay on Account arrangement. Instead, you will be required to use your active Pay on Account arrangement which requires making payment via bank transfer (ACH, Wire) or check. Visit this page for more details.
Payment instructions
- Orders placed on Net-14 and Net-30 terms must be paid via bank transfer (Wire, ACH Credit) and Checks. Credit cards, Debit cards, PayPal, and ACH debit are not accepted for these orders.
- If you exceed the Net-14 limit, you can apply for Net-30 payment terms or pay with another payment method.
- A tax ID is mandatory when requesting Net-30 payment terms. Multiple billing accounts with the same tax ID share the approved credit limit across all open invoices.
- Reference your invoice number on all payments and correspondence.
- Follow the remittance instructions and bank details provided on your invoice.
Reasons for suspending or reducing payment terms credit limit
Atlassian may suspend or reduce your account’s eligibility to use the payment terms credit limit in certain situations. Possible reasons include (but are not limited to):
- Your billing account has overdue payments or a poor payment history.
- Your company declares bankruptcy or similar proceedings are commenced by or against you.
- Your billing account has been inactive for an extended period of time.
If your payment terms credit limit was suspended or reduced, and you’d like us to reconsider your eligibility, you can contact us.
Manage or update your payment method
If you need to manage or change your payment method, refer to the documentation on managing your payment methods.
Additional payment resources
Tax information
As an Australian company, Atlassian is exempt from withholding taxes in some countries, like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of Atlassian's W9 form, or for non-U.S. customers, the Australian Taxation Office Certificate of Residency for Atlassian. If you plan to withhold tax on your purchase, contact us before making payment.
Note that the Trello W9, Statuspage W9, and Opsgenie W9 are separate from Atlassian's W9.
Vendor profile
You can also download our Vendor Profile, which contains our company and contact details, and other helpful payment information.