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Teamwork Collection

High-velocity service management, powered by AI

Elevate support experiences, keep critical services running, and deliver value fast. Try Service Collection now or contact sales to learn more.

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A new era of collaboration with the full power of AI teammates
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Jira Service Management

Deliver service at high velocity

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Customer Service Management

Customer experiences reimagined

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Assets

Track what matters

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Rovo

Team up with AI

Discover the Service Collection

Connect teams across the enterprise to deliver exceptional service experiences for employees and customers on a single platform.

JSM logo

Unlock service for all

Bring Dev, IT, and business teams together to deliver great employee support and improve service resilience.

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Customer service management

Reimagine customer experiences together

Level up external support with AI teammates, complete customer context, and tighter feedback loops.

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Plan and track work together
Assets

Track what matters

Gain visibility into dependencies so you can manage assets and configuration items, quickly troubleshoot incidents, and minimize the risk of changes.

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Unleash knowledge
Rovo

Team up with AI

Team up with AI to improve experiences and increase productivity: from triaging and deflecting requests to resolving incidents, generating knowledge, and much more.

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Realize the potential of AI teammates

High-velocity service for all

Exceptional experiences

Enable teams across the enterprise to create AI-powered workflows that deliver contextual, 24/7 support to employees and customers.

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Innovation, accelerated

Connect Dev, Ops and Support teams on a single AI-powered platform to ship products and services faster with minimum downtime.

Better value

Get started fast and scale experiences as needed - without the cost and complexity of legacy platforms.

Built on a platform that connects all teams, tools, and data

Flexible and intelligent by design, Atlassian’s Cloud Platform is the foundation of connection between tools, teams, and the vital data that underpins your system of work.

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Discover all Service Collection has to offer

Service Collection includes Jira Service Management, Customer Service Management, Assets, and Rovo, so you'll have everything you need to deliver exceptional service experiences.

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Teamwork Collection

Let’s chat about Service Collection Enterprise

Teamwork Collection

FAQ

What is included in Service Collection?
  

Service Collection is a group of apps and AI experiences to help teams deliver exceptional service experiences for employees and customers.

Service Collection includes Jira Service Management, Customer Service Management, Assets, and Rovo.
How do I sign up for Service Collection?
  

If you are interested in Service Collection, you can start a free trial today or contact sales for more information.
What does this mean for Jira Service Management?
  

Jira Service Management is now included as an app in Service Collection.

New customers will gain access to Jira Service Management with their purchase of Service Collection.

Existing Jira Service Management customers will be moved into Service Collection and given access to Customer Service Management following launch.
Is Rovo included in Service Collection?
  

Yes. AI experiences and agents powered by Rovo are included in Service Collection Standard and above. These capabilities are purpose-built for service use cases like request, incident, and knowledge management.