AI-powered Service Management
Deliver exceptional customer experiences and free up your team’s time with AI-powered capabilities in Jira Service Management.
Team up with Rovo to scale service delivery
Tap into the power of AI and the Atlassian Teamwork Graph to accelerate productivity for support and operations teams. Collaborate with AI to triage, respond to, and resolve tickets and incidents faster, and give your team back time to focus on the work that matters.
Deliver always-on, self-service support
Empower help-seekers to get the answers they need, when and where they need them, with AI agents that deliver fast, conversational support. Automate actions like password resets and respond to queries with answers from your connected knowledge base for fewer tickets, less waiting, and greater customer satisfaction.
Cut down on manual support tasks
Supercharge agent productivity with AI-powered recommendations for prioritizing, assigning, and resolving tickets. Summarize ticket details and conversations in one click, and get suggested knowledge articles, SMEs and next best actions – so your team can deliver fast, clear, and consistent support.
Streamline incident and change management workflows
Proactively detect, prevent, and resolve incidents faster with powerful AIOps capabilities. Collaborate with Rovo to surface the alerts that matter, identify the right SMEs, find the root cause, and capture learnings in a post-incident review.
AI that works for you
From triaging alerts and requests, to achieving final resolution, use AI every step of the way to save time and optimize your service workflows.
Group related alerts
Group similar alerts to find the signal in the noise and take fast action.
Automate frontline support
Use agents to instantly resolve common requests and give your team time back.
Surface relevant knowledge
AI surfaces the best articles and answers from your knowledge base and connected tools.
Pull in the right SMEs
Intelligently identify and loop in the best experts for every request or incident.
Generate PIRs and runbooks
Automatically generate post-incident reviews
Triage and prioritize tickets
AI automatically classifies, prioritizes, and routes tickets to the right teams.
Draft ticket replies
Edit and publish AI-drafted responses for faster, clearer communication.
Maintain your knowledge base
Keep your knowledge up-to-date with AI-suggested articles based on your ticket data.
"We leveraged the virtual [service] agent to create an AI-powered Developer Assistant to streamline support for developers in Slack; this means they can get help without having to leave their favorite tools."
Martin Brignall
Developer Tooling Specialist, OVO Energy
AI resources
Learn more about our AI features and how to use them.
State of AI in Service Management Report 2024
Unlock High-Velocity Teams: The Total Economic Impact of Jira Service Management
Artificial Intelligence in Jira Service Management
