Modern, enterprise-grade service – without the enterprise baggage
You shouldn't have to choose between enterprise muscle and modern simplicity. Service Collection brings AI-native service management to Jira – powerful enough to replace legacy giants, simple and cost-effective enough to rival the upstarts, and unified on the platform your whole org already runs on.
See why teams are leaving their old service tools behind
Whether you're breaking free from the chains of your legacy platform, outgrowing a simpler tool, or evaluating whether a point AI solution can replace a real service management platform, Service Collection gives you modern, enterprise-grade power – without the cost, complexity, or lock-in.
Move from manual workflows to an AI-first service experience
Legacy platforms bolt expensive chatbots onto old workflows and call it "AI-native." Point AI tools give you agents but no service management backbone. Service Collection reimagines service from the ground up – Rovo agents autonomously triage, route, and resolve with full context so you can anticipate needs, automate the mundane, and keep teams moving fast.
Trade your system of record for a system of work
Your current platform logs incidents – it doesn't solve them. Service Collection eliminates siloes by natively connecting requests, incidents, changes, assets, and knowledge to real work in Jira, so the engineer fixing the bug and the agent helping the customer are always in sync. One unified platform – no bolt-on integrations or six-figure middleware needed. Turn "we're investigating it" into "it's already handled" with shared context across every team.
Enterprise-grade power without the enterprise tax
Legacy vendors hide AI behind premium add-ons, charge you per approver, and surprise you at renewal. Lightweight tools are affordable until you hit their ceiling and need to rip-and-replace again. Service Collection gives you per-agent pricing with unlimited customers and stakeholders – AI, asset management, on-call alerting, and ESM for every team included. One platform, fewer vendors, no upgrade projects eating your roadmap.
See how Service Collection stacks up against the competition
Say “see you never” to complex deployments, feature bloat and sky high costs.
Remedy your outdated service management by switching to Service Collection.
Neurons not firing? Switch to AI-native service without the complexity.
Say farewell to Cherwell. Service Collection is in it for the long haul.
Ditch stale service and go wall-to-wall with Service Collection without breaking the bank.
Switch to an AI-native service solution that supports customers and employees alike.
Accelerate end-to-end incident resolution by connecting Dev, Support, and IT on the same platform.
Learn more about Jira Service Management
Service Management Transformation whitepaper
See how Atlassian’s people‑first, AI‑driven approach helps organizations escape complex legacy ITSM and achieve faster, lower‑risk service management transformation.
Break Up with Legacy ITSM — A Forrester Guide
Know when it's time to move on – and how to do it without the risk. Practical guidance for IT leaders building the case to modernize.
The art of the switch: How to change service platforms
Recognize when it’s time to leave a legacy ITSM platform and plan a smooth, low-risk switch with practical guidance from Forrester Principal Analyst Julie Mohr and Atlassian experts.
Ready for a modern service alternative?
Try Service Collection for free