Deliver exceptional service for all
Jira Service Management unites your teams to support both employees and customers alike – all at a lower cost than leading competitors.
See why teams are choosing a modern service alternative
Your ITSM platform should accelerate your business — not hold it back. Jira Service Management, now part of Service Collection, unites Dev, IT Ops, and business teams on one AI‑native platform with inclusive pricing, weeks‑not‑months deployment, and measurable ROI from day one.
See why Zendesk customers switch to Atlassian
Zendesk bills getting in the way of finding inner peace? Built on the same platform as Jira, Jira Service Management brings teams together to support high-velocity service experiences – at a lower total cost of ownership (TCO) than Zendesk.
Unlock a service management solution for all teams
Jira Service Management accelerates end-to-end request resolution. Whether you’re in a small team or a large enterprise, get all the support you need to get started fast and scale as needed.
Empower all teams – from IT and customer service, to HR and legal – with everything they need to deliver world-class service.
The Atlassian advantage
| Features | Jira Service Management | Zendesk |
|---|---|---|
| Dev, Ops and Support on the same platform for faster resolution | ||
| Enterprise-grade service management for teams adhering to ITIL practices | ||
| Out-of-the-box incident management capabilities | ||
| Asset management capabilities | ||
| Customizable help center & knowledge management | ||
| Support customers from within your product via API | ||
| Specialized partners for high-velocity ITSM implementations | ||
| Active global community with over 150 local user groups |
Trusted by over 65,000 customers worldwide
“The People Team has been super happy with the JSM solution we helped create for them, and we’ve since expanded to other use cases. We see our JSM footprint only expanding over time, and there are plans to migrate additional teams from Zendesk to JSM. ”
Joe Cotant
Senior Technical Program Manager at Roblox
Find out how Jira Service Management stacks up to others
Learn more about Jira Service Management
FAQ
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