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Atlassian Intelligence is built on trust

Secure

Powered by our trusted platform, Atlassian Intelligence keeps your data secure and private.

Transparent

Stay in control of your data and get visibility into how each feature works.

Scalable

Accelerate critical business workflows with ease across your entire organization.

Atlassian Intelligence brings the power and magic of AI into Atlassian’s Cloud products. Built with our Responsible Technology Principles in mind, Atlassian Intelligence handles your data responsibly.

Frequently asked questions

How does Atlassian Intelligence work? Copy link to heading Copied! Show
  

Atlassian Intelligence combines state-of-the-art models developed by OpenAI with the power and data inside the Atlassian platform. This means we provide a native artificial intelligence experience that is contextual to you, your teams, and your workflows, all in a way that respects the privacy of your data. To learn more about the technology that underpins Atlassian Intelligence visit this page

How should I use Atlassian Intelligence? Copy link to heading Copied! Show
  

Some of the models used as part of Atlassian Intelligence, including the models developed by OpenAI, generate responses based on your inputs and are probabilistic in nature. This means that their responses are generated by predicting the most probable next word or text, based on the data that they have been trained on.

Because of this approach, these models can sometimes behave in ways that are inaccurate, incomplete, or unreliable. For example, the responses that you receive could not accurately reflect the content they are based on, or generate content that sounds reasonable but is incomplete and should not be relied on.

We encourage you to think about the situations when you use Atlassian Intelligence — for example, not in cases where you need current and accurate information about people, places, and facts — and review the quality of the responses you receive before sharing them with others.

How do I start using Atlassian Intelligence? Copy link to heading Copied! Show
  

Atlassian Intelligence features are automatically activated for any site(s) on a Premium or Enterprise Cloud plan unless you have opted out of using these features.

Which Atlassian Cloud plans include Atlassian Intelligence? Copy link to heading Copied! Show
  

Atlassian Intelligence is a feature of Atlassian Enterprise and Premium Cloud plans, which include the following products: Jira Software and Confluence.

Which Atlassian Intelligence features will be automatically activated? Copy link to heading Copied! Show
  

Discover which Atlassian Intelligence features will be automatically activated by reviewing this table.

Can I turn off Atlassian Intelligence if my organization is not yet ready to use it? Copy link to heading Copied! Show
  

Yes. If you are an admin, you can log into Atlassian Administration (admin.atlassian.com) and remove Atlassian Intelligence at the individual product level. Once deactivated, you will see a confirmation flag in your instance. For more details please review our documentation or contact support directly.

If I deactivate Atlassian Intelligence now can I reactivate it in the future? Copy link to heading Copied! Show
  

Yes. You can reactivate Atlassian Intelligence now or anytime in the future. Once Atlassian Intelligence is activated across a Cloud product, any newly released Atlassian Intelligence features are automatically live by default.

For more details please visit our documentation.

Does the Atlassian Privacy Policy apply to Atlassian Intelligence? Copy link to heading Copied! Show
  

Our Privacy Policy covers all of our products and services, including Atlassian Intelligence.

Does the Atlassian Customer Agreement apply to Atlassian Intelligence? Copy link to heading Copied! Show
  

Yes, Atlassian Intelligence is covered by the Atlassian Customer Agreement. Additionally, we introduced Atlassian Intelligence-specific terms that are incorporated by reference into the Atlassian Customer Agreement, which govern your use of Atlassian Intelligence.

Do the Atlassian Intelligence product-specific terms apply to Atlassian Rovo? Copy link to heading Copied! Show
  

Yes. Rovo is powered by Atlassian Intelligence and the Atlassian Intelligence Product-Specific Terms also apply to Rovo.

As with Atlassian Intelligence, Atlassian uses your Rovo inputs and outputs only to serve your experience. Atlassian does not use your inputs and outputs to train LLMs and does not permit our third-party LLM providers to use your inputs and outputs to improve their services.

How does Atlassian Intelligence use customer data? Copy link to heading Copied! Show
  

Atlassian Intelligence processes your user’s inputs to provide the outputs your user has requested. We may also process organizational data from within your product instance that the user has permission to view and include that data with the user inputs, so that LLMs can provide more accurate, relevant, and contextual responses.

Our partner, OpenAI, neither retains your inputs and outputs nor uses your inputs and outputs to improve its services.

However, Atlassian may store your inputs and outputs for a limited period of time to reduce latency, such as when displaying a page summary, or when required to provide a feature, such as displaying a search history. To learn more about which features store data, please visit our transparency page.

If you would like to be notified of any material changes to this policy, please subscribe here.

Does OpenAI store Atlassian customer data? Copy link to heading Copied! Show
  

No, OpenAI does not store the data you submit or the responses you receive.

Does Atlassian send customer data to OpenAI’s platform to train its services? Copy link to heading Copied! Show
  

The data you submit and the responses you receive via Atlassian Intelligence are not used to fine-tune or improve OpenAI’s models or service. Each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian.

What are you using my inputs and outputs for? Copy link to heading Copied! Show
  

We process your inputs to provide you with the outputs you requested. We do not use your input or output for any other purpose.

Are you using my inputs and outputs to train Atlassian Intelligence? Copy link to heading Copied! Show
  

Atlassian Intelligence uses only data about how you interact with our features, such as the people you work with and the size and type of attachments, and feedback you provide. Atlassian Intelligence does not use your inputs or outputs.

Does Atlassian Intelligence use my data to serve other customers? Copy link to heading Copied! Show
  

The data you submit and the responses you receive are used only to serve your experience. They are not used to train models across customers or shared between customers.

Can we opt out of our data being used in training Atlassian Intelligence while still being able to use the features? Copy link to heading Copied! Show
  

You can opt out of using Atlassian Intelligence at any time. If you choose to use Atlassian Intelligence there is no fine-tuning on your inputs or outputs, only the feedback you provide.

Is any data transferred outside our current site? Copy link to heading Copied! Show
  

Data is transferred outside of the current site for specific Atlassian Intelligence features that use partners like OpenAI in order to generate a response. Even though the data is transferred, it follows existing Atlassian security practices. For Atlassian Intelligence, each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian.

Please refer to our list of data sub-processors for all LLM partners here.

Who can access my data in Atlassian Intelligence if we enable the feature? Copy link to heading Copied! Show
  

Atlassian Intelligence respects all of your existing permissions; a user may get a different set of results based on the content they have access to, which may differ from another user.

The data a user has access to is not limited to the site they’re working on. Due to the connected nature of our products, as long as a user has access to a Jira issue or Confluence page, information can be pulled from across those experiences to inform a response (or output).

To the extent you have installed or are using Marketplace apps, have granted access outside of your organization to other types of users, or are working with a solution partner, those second or third parties will have access to data (not specific to Atlassian Intelligence).

How are the Atlassian Intelligence capabilities ensuring my data is protected? Copy link to heading Copied! Show
  

Atlassian Intelligence currently leverages large language models from OpenAI. Atlassian Intelligence follows our existing security practices. For Atlassian Intelligence, each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian. OpenAI does not use Atlassian Intelligence inputs or outputs to train its models. For our existing Atlassian Intelligence features, Open AI does not log the inputs and outputs.

What additional assurances do we have that our data is protected? Copy link to heading Copied! Show
  

All requests from Atlassian services to OpenAI follow a central process and infrastructure to ensure that the same protections are applied. All services that use the central process go through an Atlassian standard for authentication and authorization.

All requests to OpenAI’s APIs from the OpenAI Gateway service are made over an encrypted connection using Atlassian’s OpenAI API keys. Beyond this, we inherit and rely on OpenAI's security and privacy controls.

Does Atlassian Intelligence respect data residency? Copy link to heading Copied! Show
  

Yes. If you have turned on data residency, all of your  in-scope product data will remain stored in the region you’ve selected.

Does Atlassian Intelligence impact my compliance with GDPR? Copy link to heading Copied! Show
  

We are committed to helping our customers stay compliant with GDPR and their local requirements.  As we do today for all of our products, we will process and transmit data for Atlassian Intelligence in accordance with our Privacy Policy, Data Processing Addendum, and GDPR commitment.

Is Atlassian Intelligence SOC 2 and ISO compliant? Copy link to heading Copied! Show
  

Although many of the systems and services used by Atlassian Intelligence hold these certifications and adhere to the same internal policies and standards, Atlassian Intelligence itself has not undergone external assessment for SOC 2 or ISO certification. As we further develop our Atlassian Intelligence services and tools, we will aim to include them in our standard audit certification reporting cycle.

Is Atlassian Intelligence HIPAA compliant? Copy link to heading Copied! Show
  

No, at this time Atlassian Intelligence is not HIPAA compliant and our Business Associate Agreement (BAA) does not cover this feature. If you are required to comply with HIPAA, we recommend that you do not opt-in to this feature until we have expanded our coverage to include it.

Can I limit the data or restrict the data that is shared with Atlassian Intelligence? Copy link to heading Copied! Show
  

We currently only offer opt-out controls at the product level. We plan to offer more granular controls to customers in the coming months and will update this page once controls are available.

Does Atlassian Intelligence respect existing permissions? Copy link to heading Copied! Show
  

Atlassian Intelligence honors all existing permissions within each feature. Users will not be able to create or generate content based on resources they do not have access to.

Ex. #1. You would not see issues/projects that you do not have access to if you do a natural language search to JQL or you would not get Confluence pages sourced for an answer to a question if you did not have access to those pages.

Ex. #2. if a Confluence user executes a smart search, the results shown will take into account the pages and spaces the user has permission to view, and ignores restricted pages and spaces.

Where can I learn more about Atlassian Intelligence? Copy link to heading Copied! Show
  

Visit our guide on Atlassian Intelligence to learn how teams can accelerate work, increase efficiency, and provide value faster.