The secret to legendary IT service: A fireside chat with Atlassian co-CEO
Mike Cannon-Brookes, Atlassian co-CEO will share how the Atlassian teams use Jira Software, Jira Service Desk, Confluence and Hipchat to tackle service management across the spectrum.
Back in 2001, Mike and Scott started a global business from Australia with $10,000 on a credit card. They knew that nothing less than legendary service would be needed to be successful. Service, both external and internal, is part of Atlassian's DNA.
Atlassian has grown into one of the most innovative and respected software companies in the world, valued at over $5B today. In the last four years Atlassian has scaled fast, growing from 300 to over 1,500 employees across ten locations and from 13,000 to over 50,000 customers worldwide.
Despite its hyper-growth, Atlassian remains committed to delivering legendary service across the company - from its IT team, teams outside of IT, and of course its customer service team.
In this exclusive webinar, Mike Cannon-Brookes, Atlassian co-CEO will share how the Atlassian teams use Jira Software, Jira Service Desk, Confluence and Hipchat to tackle service management across the spectrum. He'll talk about how prevention, self-service, automation, and swarming deliver better service - rather than phone and email - and the critical role that innovation plays.
Don’t miss this opportunity to hear from Mike on Atlassian's service culture, a topic that is close to his heart.
Join our webinar with Mike and learn:
- How the Atlassian service desk team resolves 50% of requests via swarming rather than through email ping pong
- How the Atlassian customer service team reduced “customer friction" by 32% thanks to an innovative and scalable strategy
- How the Atlassian legal team reduced legal reviews by 60% after introducing self-service
- How your teams in IT and across the organization can provide legendary service with the Atlassian tools
We will end with takeaways and how to make this happen for your organization.
Question & Answers
Check out the questions that were asked & answered for this webinar.
发言人
Mike Cannon-Brookes
CEO & Co-Founder, Atlassian
Mike Cannon-Brookes 现任 Atlassian 首席执行官,2002 年,他与大学好友 Scott Farquhar 在澳大利亚悉尼共同创办了这家公司。在接下来的 20 多年里,他们将 Atlassian 打造成协作软件领域的领导者,致力于释放全球团队的潜能。如今,Atlassian 已拥有 30 多万家客户,遍布各种规模的公司和行业领域。
Mike 负责 Atlassian 的整体战略方向和产品策略。他不断扩大 Atlassian 的产品组合—从最初为开发人员设计的缺陷追踪工具 Jira,逐步发展为支持各类团队协作的解决方案套件。
Mike 是包括 Blackbird Ventures 在内的多家组织的董事会成员,同时还即将出任非营利组织 Room to Read 的主席。该组织致力于提升发展中国家教育领域的识字率与性别平等。作为一名热忱的清洁能源布道者,他持续通过 Grok Ventures 及其慈善项目 Boundless Earth,不断投资各类可持续解决方案。他还是澳大利亚国家品牌顾问委员会成员,并兼任新南威尔士大学计算机科学与工程学院的兼职教授。
Mike 是一位全球科技领袖、热忱的慈善家及体育爱好者,同时持有南悉尼兔队(澳大利亚国家橄榄球联盟球队)和犹他爵士队(NBA 球队)等运动队的少数股权。