Why now is the knowledge management moment

How much time does your organization waste crossing informational silos and repeating work that’s already been done? And how much is that waste hurting your bottom line?

Join this webinar to learn why the answer may be ‘more than you think,’ and what you can do
about it.

Atlassian research shows that the average worker spends 25% of their week searching for information, and 50% of knowledge workers have unknowingly worked on duplicate projects. Altogether, these inefficiencies lead to almost 2.5 billion hours wasted each year.

The numbers are clear: organizations need a new approach to knowledge management, fast.

In this fireside chat, teamwork expert and bestselling author Liz Fosslien alongside guest speaker principal Forrester analyst Julie Mohr will discuss why now is the knowledge management moment. Drawing from Atlassian’s 2025 State of Teams report and The Forrester Wave™: Knowledge Management Solutions, Q4 2024, they’ll cover:

  • Why so many enterprises struggle to get knowledge management right
  • Why Generative AI has revolutionized the knowledge management landscape
  • Tips for overcoming common barriers to effective knowledge sharing and usage

发言人

Julie Mohr

Guest Speaker, Principal Analyst, Forrester

Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals, supporting the transformation of IT operations into forward-thinking, customer-centric, results-driven service organizations. Her research includes platform teams, knowledge management and generative AI, service portfolio/catalog management, incident/problem management and the service desk, automation and self-service, change management, measurement and OKRs, and industry frameworks. Julie’s research also integrates the intangibles to infrastructure and operations (I&O) success, including capacity building, organizational change, culture, experience, and collaboration.

Liz Fosslien

Head of Team Anywhere Storytelling, Atlassian

Liz Fosslien 是改进工作方面的专家，也是全国畅销书《Big Feelings》和《华尔街日报》畅销书《No Hard Feelings》的合著者和插图作者。她还负责 Atlassian 随处工作团队的营销工作。

Liz 经常举办主题演讲和互动研讨会，探讨如何在工作场所有效地利用情感。她曾在 Google、美国国家公共电台和美国空军等机构发表演讲，她的作品曾被 TED、《纽约时报》和《经济学人》报道。