Supercharge Your Service Management with Rovo

Kickstart your journey with AI in Jira Service Management and supercharge your service workflows. Learn how three ready-to-use Rovo agents can streamline requests, triage, and incident operations, all without custom builds.

This workshop will:

  • Answer the question, “Where should I start?” when thinking about using AI in your service workflows.
  • Give you hands-on experience with three out-of-the-box agents specifically for service management.
  • Inspire you to explore how AI can improve your team’s work beyond the workshop.

Out-of-the-box agents covered will be:

  • Service Request Helper – similar ticket suggestions, assignee guidance, and response generation.
  • Ops Guide – incident impact mitigation, automation nudges, and post-incident reviews.
  • Service Triage – automatic case summaries, urgency/priority, and request type recommendations.

 

发言人

Palak Setia

Senior Solutions Engineer, Jira Service Management, Atlassian

Palak 是一名 Solution Engineer，目前在 Atlassian 负责服务管理领域，在该行业拥有十年经验。在职业生涯中，他深耕变更管理实施、业务成果交付领域，积累了深厚专业技能，持有 ITIL 认证。他对 Atlassian 的愿景、人工智能以及可扩展服务管理框架的设计抱有坚定信心。

Chris Fok

Senior Solutions Engineer, ITSM, Atlassian

Chris 是一位资深服务管理专家，在 IT 架构设计与亚太及欧洲地区客户与行业咨询领域拥有丰富经验。作为解决方案专家，他致力于协助各类组织提升运营效率并改善客户体验。