What’s New in Service Collection: Team EU '26 Edition

From Amsterdam straight to you, join us to see how Service Collection is helping teams prevent employee friction, resolve incidents faster with unified context and observability data from partners, manage assets with greater confidence, and deliver AI-first omnichannel customer support.

Join us for an announcement roundup of the latest Service Collection innovations across employee service, operations, assets, and customer support, straight out of Amsterdam from Team EU '26.

  • Discover how Rovo empowers teams to resolve issues proactively, deliver service directly in everyday tools, and leverage unified context to resolve incidents faster.
  • Explore new partnerships with Sentry, Datadog, and Splunk that bring observability data directly into Jira Service Management.
  • See advances in Asset Management that provide hardware lifecycle visibility and a trusted service-aware asset foundation.
  • Get a deeper look at AI-first omnichannel customer service management across live chat, WhatsApp, SMS, and voice.

Register to learn how Service Collection connects AI, automation, enterprise context, and human expertise to prevent disruption, accelerate resolution, and continuously improve every service experience.

 

发言人

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally 担任 IT 解决方案技术产品营销负责人，是 Atlassian 公司 IT 产品营销团队中 ITSM 领域的常驻专家。作为湾区本地人，他热爱美食佳酿、飞盘高尔夫，更不会错过任何探索世界新角落的机会。

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick 担任 Atlassian 服务管理解决方案首席技术产品营销专员，拥有二十余年企业级软件与技术产品营销从业经验，深耕各类 ITSM/ESM 及 ITOM 解决方案领域。工作之余，Rick 喜爱陪伴家人与朋友，同时坚持各类运动休闲活动，包括健身、滑雪、徒步与高尔夫。