From scattered feedback to confident product decisions

Every product team collects feedback. Very few turn it into something they can actually act on. Join Mehdi Boudoukhane as he shares what he learned building feedback systems for hundreds of product teams, and what most of them were getting wrong.

Feature requests pile up in spreadsheets. Customer quotes get paraphrased into two-word tickets. Upvote portals strip away the context that would have made the feedback useful. And somewhere along the way, the people contributing that feedback stop bothering, because nothing ever comes back.

In this session, Mehdi Boudoukhane shares practical lessons from six years of building feedback tools used by hundreds of teams, and what he's learned since joining Atlassian to lead the development of the feedback app.

You'll learn how to:

  • Treat feedback as evidence for decisions, not a list of things to build.
  • Structure a feedback taxonomy so every piece of feedback has a home and an owner.
  • Spot what makes feedback systems quietly fail, and reduce capture friction so the richest feedback doesn't stay locked in people's heads.
  • Close the loop with customers, which is not a nice-to-have but the thing that keeps the entire system alive.
  • Get a first look at how Atlassian is rethinking feedback as part of the recently announced Product Collection.

Register to join live and bring your questions for Mehdi. If you can't attend, sign up anyway and we'll send you the recording after the session.

 

发言人

Mehdi Boudoukhane

Principal Product Manager, Product Collection, Atlassian

Mehdi 是产品反馈工具 Cycle 的核心缔造者，该工具于 2025 年被 Atlassian 收购。在开发 Cycle 前，他本身担任产品经理。过去十年间，他与数千支产品团队交流，深入调研团队如何规模化处理用户反馈、搭建产品分类体系。目前，他负责主导 Atlassian Product Collection 内这款反馈应用的开发工作。

Thibaut Nyssens

Sr. Product Marketing Manager, Product Collection, Atlassian

Thibaut 是 Cycle 创始团队成员，在 2025 年 Cycle 被 Atlassian 收购前，全面负责公司上市推广业务。他曾为数百个产品团队提供咨询，协助搭建反馈机制、配置客户之声仪表板，并优化整体产品管理工作方法。目前，他助力 Atlassian 客户充分用好 Jira Product Discovery 及全套 Product Collection。