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Atlassian’s Responsible Technology Principles

Our approach to apps and services designed responsibly to fast-track collaboration and unleash the potential of every team.

What it means to design technology responsibly

Technology is more than just a tool

Technology is the tool that we use to drive our missions forward. It is the means, not the end. In other words, we are excited about technology not because of what it is, but rather what it can do — and what it helps teams get done.

Accountability starts with ownership

Technologies are a reflection of our societies, values, and behaviours. To truly empower teams and contribute to better outcomes across our communities, we have to take accountability for using technology responsibly.

Improvement requires collaboration

Globally, we are at a critical moment for emerging technologies like AI. We believe responsible technology and responsible AI is a challenge that no one company can solve alone. This is why we are open about our efforts and invite feedback and collaboration.

We live Atlassian’s mission and values in everything we do. We seek to uphold those values when it comes to understanding what it means to act responsibly in building, deploying, and using new technologies. We pledge to use the following principles to guide our work, decision-making, and communications on the use of responsible technology. As we continue to embed these principles within Atlassian and share with companies and stakeholders, we will learn, iterate, and improve.

Atlassian’s Responsible Technology Principles

In the spirit of our values, we are sharing the principles that we use to guide our work and decision-making.

Open communication, no bullshit

We’re committed to sharing clear, straightforward details about our products, how we use technologies like AI, and how this contributes to your experiences.

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Build for trust

We know that trust is not just about ensuring the security and privacy of our products, but is also earned and kept through our actions and commitments to reliability and performance.

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Accountability is a team sport

While we take ownership over our technologies, true accountability is a team sport. We’re committed to putting processes in place to continually obtain feedback and guidance.

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Empower all humans

We want our company and our technologies to be open, inclusive, fair, and just. We will strive to identify and mitigate unfair and unjust outcomes on individuals and groups by understanding where these outcomes may arise.

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Unleash potential, not inequity

Our use and development of new technologies should contribute to driving growth, prosperity, and more beneficial outcomes equitably and accessibly across society.

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Atlassian 的负责任技术原则


Atlassian 的使命是释放每个团队的潜力。我们构建的软件产品旨在实现这一目标:快速推进协作,并助力各种规模、行业和专业技能的团队。

技术是我们(和我们的客户)用来向前推进使命的工具。它是手段,不是目的。换句话说,我们对技术充满激情不是因为技术本身,而是因为它的作用,以及它能帮助团队完成什么任务。

我们还知道,将技术视为工具并不意味着它是中性的。技术(以及为其提供动力的数据)反映了我们的社会、价值观和行为。我们知道这些系统并不完美,因此我们不能指望我们在系统中构建的技术会完美。如果我们真的想要助力团队,并为整个社区取得更好的成果做出贡献,我们就必须担起责任,负责任地使用和思考技术。

我们将 Atlassian 的使命和价值观体现在我们所做的一切中。在理解构建、部署和使用新技术过程中负责任地行事的意思时,我们力求秉持这些价值观。本着我们的价值观,我们希望分享我们在该领域用于指导工作和决策的原则。

重要的是,这只是我们的第一步。就像构建软件是一个迭代过程一样,这些原则是作为我们的 MVP(最简可行产品)发布的。总的来说,我们正处于人工智能(AI)等新技术的关键时刻。我们不想让完美成为进步的敌人,我们也相信没有一家公司能够单独解决这一挑战。因此,我们对我们早期的努力持开放态度,我们邀请反馈和合作。当我们将这些原则嵌入到 Atlassian 中并与公司和利益相关者分享时,我们将会学习、迭代和改进。

本着同样的合作精神,我们将对内部使用的框架开放源代码,以确保我们的开发工作以及新技术使用都是在深思熟虑之下进行的。详细了解我们的负责任技术审查方法,并与您的团队分享。


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开放沟通,绝无虚言

开放是 Atlassian 的基础 —— 我们的核心价值观之一是开放的公司,绝无虚言。重要的是,任何想要充分利用新技术的人都有相应的正确信息。


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Build for trust

Trust is at the heart of our work and our products: if someone doesn’t trust our company, they won’t use our products or want to work here. This extends to the technologies that underpin and power our products and our work.

We know that trust is not just about ensuring the security and privacy of our products, but is also earned and kept through our actions and commitments to reliability and performance.

So, we incorporate our privacy principles into the development and use of our technologies, including by embracing privacy by design in everything we do. In line with these practices, we seek to empower you with choices around the use of data and AI-powered tools. Similarly, we will continue to build security into the fabric of our technologies and processes, through our holistic approach based on industry best practice.

We will build on these commitments by working with our customers and partners where we can to uphold and improve the quality, security, and reliability of our technologies.


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Accountability is a team sport

At Atlassian, we know a thing or two about collaboration and teamwork. Our products are powered by our own people, upon the foundational technologies that we use to deliver them — and, of course, by how our customers' teams choose to use them.

While we take ownership over our technologies, true accountability is a team sport.

We see you as part of the team that helps us act responsibly. We are committed to putting processes in place that help us obtain feedback from our stakeholders and take guidance from experts, both internally and externally. We encourage our customers to tell us if something has gone wrong. In those cases, we will investigate and work to fix it. We will also continue to share, participate, educate, and learn from others as circumstances (and standards) evolve — and focus on inspiring others to act too.


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Empower all humans

At Atlassian, we want our company and our technologies to be open, inclusive, fair, and just: to reflect the human-centric values and fundamental human rights that we all share. Our journey to build responsibly reflects this goal.

We work for social and environmental progress in whatever we do, which includes a commitment to respect human rights; to invest in building inclusive teams where each Atlassian feels they belong; and to make Atlassian products and experiences fully accessible and usable for everyone.

In line with these commitments, we will assess the potential impacts of our technology on the people who use our products and services or are affected by them. We will strive to identify and mitigate unfair and unjust outcomes on individuals and groups by understanding where these outcomes may arise.


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Unleash potential, not inequity

We know that behind every great human achievement, there is a team. We also believe that new technologies can help empower those teams to achieve even more. If we use these technologies responsibly and intentionally, then we can supercharge this vision and contribute to better outcomes across our communities.

We seek to empower all teams in their use of technology. We will look at new technologies through the lens of how they can add value for every team member, and identify ways in which this value can be distributed equitably and accessibly across teams. If a potential use of that technology doesn’t achieve that balance, it may require a rethink. Ultimately, we want our use and development of new technologies to contribute to driving growth, prosperity, and more beneficial outcomes across society.


Resources

我们还邀请您进一步了解我们的开源框架,以确保我们的开发工作以及新技术使用都是在深思熟虑之下进行的。我们很乐意这段旅程有您相伴!

Atlassian 的《负责任技术审查实用指南》白皮书封面图片

我们的《负责任技术审查实用指南》

这是我们将负责任技术作为一种实践纳入进来的方法。您将了解使用我们的负责任技术审查模板进行负责任技术审核的“原因”和“方法”,以及下一步工作。我们希望这能为您提供在团队中纳入负责任技术实践的工具。

在这里阅读:我们的《负责任技术审查实用指南》

负责任技术审查模板白皮书封面图片

负责任技术审查模板

获取指南中描述的负责任技术审查模板的副本,直接供您的团队使用。

在这里下载:负责任技术审查模板

认识团队

对您的云转型方案有疑问吗?向我们的专家团队寻求专家级指导。