What is IT support?
Streamline HR service delivery for a better employee experience
Human resources (HR) is one of the most important aspects of any business, whether you’re a small business or a massive corporation. HR teams provide the services you need to keep your business operational, from things like onboarding and training to payroll and benefits.
While HR services offer numerous benefits, keeping up with all the administrative tasks can be challenging. HR service delivery systems are crucial in helping HR teams streamline HR service delivery to improve employee experience management.
If you’re not taking advantage of streamlined HR service delivery, you should be. Learn more about HR service delivery, the different models, and how to streamline your HR services.
Defining HR service delivery
HR service delivery provides HR services to employees, including onboarding and training, conflict resolution, and payroll and benefits. HR teams utilize various tools and workflows to deliver these essential services.
Whether employees need to request time off or ask an important question, having an efficient HR service delivery model makes it easier for them to get the help they need. HR service delivery tools also help HR teams keep track of employees’ requests to ensure nothing slips through the cracks.
HR service delivery models
Several different types of HR service delivery models exist, including centralized, decentralized, and shared service models.
Most people associate centralized HR service delivery with traditional HR. All HR services are provided from a central location or HR department, which can lead to better efficiency and consistency. When your centralized HR team understands how you handle onboarding workflows, conflicts, and time off requests, you can be confident that every request is processed consistently.
Decentralized models are ideal if you have different HR needs for various departments. Larger organizations can use decentralized HR service delivery to ensure they comply with laws and regulations in the different regions where they operate. However, decentralized models are often more expensive and can lead to inconsistencies.
Shared service models also play a key role in HR service management (HRSM). This model is a hybrid of centralized and decentralized models, where a central location provides HR services to various parts of the company. However, shared service models are expensive to implement and require more maintenance.
Essential elements for a collaborative HR service delivery system
There are several essential elements you should focus on when building a collaborative HR service delivery system, including:
- Simplified access to services: With Jira Service Management HR software, HR teams can set up a portal to make it easy for employees to submit requests. Each team can have its own dedicated service desk.
- Consistency in onboarding and offboarding: Workflow automation simplifies the onboarding and offboarding processes. HR teams and IT service management (ITSM) teams can connect to create a seamless workflow.
- Enhanced security: HR teams can set up dedicated service desks with permissions to decide who can view, find, and comment on requests. You can set up a separate service desk for more general HR services.
- Reduced repetitive services: With a dedicated service desk, you can provide employees with resources so they can find answers on their own. You can also automate repetitive tasks to save time.
- Reporting dashboards: HR managers can use simple reporting dashboards to track and report on requests. This helps them better understand the number of requests and whether they’ve been resolved.
Why is HR service delivery important?
HR teams play a crucial role in both large and small organizations. From onboarding and training new employees to resolving conflicts and complying with laws and regulations, HR services are an integral part of everyday operations.
An efficient HR service delivery model enables your HR team to deliver the best services to your employees. HR help desk software makes it easy for employees to submit requests, and HR teams can easily track those requests and collaborate with IT teams to resolve them. As a result, effective HR service delivery can lead to increased employee satisfaction.
It’s also important to consider how your HR service delivery can scale with your business as it grows. With traditional HR service delivery, scaling typically involves hiring additional HR managers, but newer service delivery models can scale with your business. You can even use an outsourced delivery model to supplement your existing HR team.
Benefits of HR service delivery
Using Jira Service Desk is one of the best ways to leverage the benefits of HR service delivery. Learn more about some of these benefits below.
Improves operational efficiency
Whether you’re onboarding and training new employees or dealing with a conflict between employees, efficiency is essential in the world of HR. The more time your HR team spends focusing on small, repetitive tasks, the less time they have to devote to more important matters. With a dedicated service desk and tools designed to simplify request tracking and enhance collaboration, Jira Service Management can significantly improve efficiency.
Boosts employee experience
Reducing turnover is one of the most effective ways to build a successful business. Ideally, you want to hire employees who have a positive outlook on your company and are committed to its long-term success.
When you create a better experience for employees through streamlined HR service delivery, employee satisfaction tends to be higher, and employees are more likely to stay with you for an extended period.
Saves costs
Efficiency is one of the main benefits of HR service delivery, but being efficient also leads to cost savings. When you’re streamlining HR service delivery and following HR automation best practices to automate repetitive tasks, you have more capital to spend on growing your business. These reduced HR service delivery costs allow you to spend more on marketing, recruiting, and other key areas.
Enables data-driven decision-making
Using Jira Service Management for HR allows you to collect data, including the number of cases submitted by employees and whether each case was resolved. All this data is accessible through a simple dashboard, allowing you to gain a better understanding of the volume of HR requests and how they might impact HR service delivery.
HR service delivery best practices
Effective HR service delivery starts with following best practices. If you’re not using automation, that’s a great place to start. Automating repetitive tasks can save you a lot of time, and it also reduces the risk of human error.
You should also create a centralized knowledge base or FAQ so that employees can find answers to simple questions before submitting a request. As you implement your HR service delivery system, collect feedback from employees.
Don’t be afraid to make changes over time. Continuous improvement is a key part of optimizing HR service delivery systems.
Potential challenges of HR service delivery
Adopting technology is one of the primary challenges in HR service delivery. HR managers need to be flexible and willing to learn to use new technology to make HR service delivery more efficient, which often includes understanding automation. Training and education are key steps in implementing HR service delivery systems.
Scalability can also be an issue, particularly if your business is growing rapidly. Choosing scalable solutions can help you scale your HR service delivery with your business growth.
Examples of HR service delivery
The onboarding process is the first step in hiring a new employee. HR managers can utilize dedicated portals to answer questions and help new employees get up to speed quickly. A centralized knowledge base also provides employees with an opportunity to refresh their understanding of some of the basics.
In some cases, an employee might submit a request through your service desk. These requests should be assigned to the appropriate team or HR manager, and the progress of each request should be tracked until it’s resolved. HR service delivery software allows you to manage requests from a centralized location.
Enhance HR efficiency with Jira Service Management
Optimizing HR service delivery has never been easier thanks to Jira Service Management. Track and resolve requests conveniently, use automation to save time, and enhance the employee experience with self-service portals.
Jira Service Management empowers your HR team to provide better, more efficient services. As a result, you can save time and money while increasing employee satisfaction. You can even save time with an HR service management template, so you don’t have to create anything from scratch. Try Jira today to see how it can simplify your HR service delivery.
Want to learn more about service management for HR teams?
The complete guide to Enterprise Service Management (ESM)
What is Enterprise Service Management? Learn how to implement ESM for better service delivery in this guide.
Read the articleHR Automation Best Practices
When IT understands the HR team’s unique needs, it can better identify which processes should be automated and dramatically amplify the HR team’s efficacy.
Read the articleHow Atlassian HR empowers its distributed workforce
Learn how Atlassian’s HR team delivers excellent service in the world of distributed work.
Watch now