Deliver exceptional HR service with Jira Service Management
From onboarding to off-boarding, and everything in between, high-velocity HR teams look to Jira Service Management to collaborate on one platform, improve productivity, and deliver consumer-grade employee experiences.
High-velocity HR service management
Use AI to supercharge your productivity
Power up your HRSM with the virtual service agent. Get employees the answers and help they need faster. Free up time for the HR support team to prioritize complex cases.
Provide an exceptional employee experience
Customize your help center to offer employees one intuitive place to get the support they need. With a hub for announcements, knowledge base articles, and request intake, you can share information, deflect common issues, and handle sensitive cases with care.
Boost team productivity
Connect workflows across teams and streamline processes across the employee journey. Deploy automation and AI to reduce repetitive work. Organize and measure work the way you want.
Measure what matters
Generate insights with powerful reporting. Identify opportunities to improve productivity and deliver better employee support with CSAT reports and request data.
Keep sensitive information safe and sound
Maintain full control of sensitive information. Restrict access to only the relevant stakeholders.
Get started fast
Spin up your HR service desk in minutes with out-of-the-box templates. Use AI to set up request intake forms. Configure workflows and reports without code. Update and maintain your service desk without relying on IT.
HR features in Jira Service Management
Chat and email support
Enable employees to submit requests through Slack, Microsoft Teams, and email. Provide support where they work and ensure you never miss a request.
Virtual service agent
Configure the virtual service agent to automate employee FAQ resolution, deflect incoming requests, and save agents' time.
Security and controls
Limit access to who can initiate certain requests and lock down sensitive information, including data from third-party tools.
Knowledge base
Use the knowledge base to surface relevant articles and deflect requests. Empower employees to find answers to common questions using a self-service portal.
Multiple help centers
Create and customize multiple help centers for different audiences like new hires, managers, and former employees.
Integrations
Integrate with trusted applications and integrations and sync data across systems.
Automation
Automate tasks to improve processes like onboarding. For instance, route requests to the right approver or auto-assign issues to teammates.
Reporting
Analyze reports that share the volume of incoming requests, how many employees successfully onboarded, your team’s workload, and more.
Dynamic forms
Collect important context with forms that adapt based on employee inputs. Reduce back-and-forth and streamline information gathering.
HR teams run on Jira Service Management
Don't just take our word for it
Atlassian is a Leader in The Forrester Wave™: Enterprise Service Management, Q4 2023
Atlassian is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms
Learn about The Total Economic Impact™ of Atlassian Jira Service Management
Featured resources
Product guide
Service management for HR teams
HR community group
Welcome to the Human Resources Professionals Group!
