Say farewell to Cherwell
Bring all your teams together on one flexible platform to deliver value fast, make work visible, and modernize your ITSM.
See why Cherwell customers switch to Atlassian
Modernize your service management practices and accelerate Dev, IT Ops, and business workflows with Jira Service Management’s enterprise-grade solution.
Future-proof your ITSM with a proven innovator
With Cherwell end-of-life looming, Jira Service Management offers the best alternative. As a 2023 Leader in The Forrester WaveTM: Enterprise Service Management and a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms, Atlassian has a proven track record of building for where the service management space is heading, with a clear, innovative roadmap backed by heavy R&D and M&A investments.
The Atlassian advantage
| Jira Service Management | Cherwell | |
|---|---|---|
| Enterprise-grade ITSM and ESM platform built for scale | ||
| Dev, IT Ops and business teams aligned on one, unified Atlassian platform | ||
| Intuitive implementation and maintenance with easy, automatic upgrades | ||
| Flexible, cost-effective ESM solution that’s easily maintained by non-technical teams | ||
| Native mobile solution included at no additional cost | ||
| Modern web interface with Mac OS compatibility | ||
| Transparent, inclusive pricing available online | ||
| User friendly UI with low/no code editor, drag and drop interface, and robust templates | ||
| Built-in cross-product analytics for your Atlassian suite | ||
| Proven innovator with publicly documented long-term roadmap |
* Available with Jira Service Management enterprise edition
Trusted by over 50,000 customers worldwide
“I was amazed by the number of business units and departments that were contacting us to set up their own Jira Service Management projects. We currently have more than 60 projects, and these numbers are growing monthly.”
Camelia Bordencia
Jira Technical Lead, Edenred
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching from Cherwell to Atlassian.
Find out how Jira Service Management stacks up to others
Learn more about Jira Service Management
FAQ
Is Jira Service Management free?
Can Jira Service Management work alongside Cherwell? How?
Is Jira Service Management only for IT Teams?
How does Jira Service Management compare to other competitors?
Choose Jira Service Management for Enterprise-grade IT Operations
Bring your development, operations, and support teams together on the same platform to fast-track critical operations work. With Jira Service Management, power modern IT practices including:
- Request Management
- Incident and Problem Management
- Change Management
- Asset Management
- Configuration Management
- Knowledge Management
Ready to make the switch? Still have questions? We’re always here to help. Contact sales now