Modernize IT Ops with context-aware AI
Bridge Dev and IT Ops with Jira Service Management, an AI-driven solution that transforms cross-team context into proactive incident response and high-confidence change governance.
Work smarter and faster with your AI-teammate, Rovo
Rovo Agents are ready-to-work, optimized for the Atlassian cloud platform, and they include specialized skills that help every team tackle any task.
Improve service resilience and responsiveness to change
Detect, resolve, and prevent incidents faster with AIOps
Cut through alert noise with AI alert grouping and signal classification to pinpoint critical issues instantly. Accelerate incident investigation and root cause analysis with intelligent recommendations, and automatically capture post-incident learnings to prevent recurrence.
Accelerate the flow of work between Dev and IT Operations
Extend the AI SDLC beyond code into deployment and maintenance, by uniting Dev and IT Ops with AI-assisted change governance and proactive incident response across the Atlassian platform.
Turn asset data into action
Accelerate incident resolution and de-risk changes by anchoring every workflow to a unified CMDB. Atlassian Assets ties your application and service configuration items (CIs) directly to Jira Service Management. Map upstream and downstream dependencies, identify service owners instantly, and give ops teams full visibility across the tech stack to resolve incidents faster and prevent outages.
Smarter ops, powered by deep context
Powered by the Teamwork Graph and Atlassian’s unified platform, teams connect development history, institutional knowledge, and cross-functional context with real-time service operations. By pairing operational workflows with rich organizational data, Rovo delivers smarter recommendations that accelerate triage, de-risk changes, and resolve incidents faster.
Trusted by over 60,000 organizations worldwide
Learn how iFood improved incident response with Jira Service Management
Featured capabilities in Jira Service Management for IT Operations Management (ITOM)
End-to-end incident resolution
Jira Service Management provides a comprehensive solution for incident management. Keep critical services always-on and high performing with a single AI-powered platform that integrates alerting and on-call with incident detection, investigation, and resolution.
Report
2025 State of Incident Management Report
Benchmark your incident process with the latest industry trends across pain points, AI and automation.
Demo
Incident demo
See how your team can detect, investigate, resolve, and prevent incidents with Jira Service Management.
Report
3X a DevOps Leader
For the third year in a row, Atlassian was named a Leader in the Gartner® Magic Quadrant™ for DevOps Platforms. Learn why we received the highest placement both in Ability to Execute and Completeness of Vision in the 2025 report.
Are you ready for AI-powered IT Operations?
Try Jira Service Management and Service Collection for free