Power up your Retail and e-Commerce support with Jira Service Management

Retail and e-commerce companies use Jira Service management to stay ahead of their competition with a modern experience that increases support satisfaction, scales efficiently, and protects their customers' data.

Jira Service Management retail portal.

Modernize your retail services

Unite teams on one customizable platform that integrates customer feedback across retail channels to streamline processes and workflows. Enable employees to access real-time data on inventory, sales, and customer behavior across all operational channels.

Increase customer satisfaction

Retail operations teams can resolve issues faster and increase their customer satisfaction score by collaborating on one platform. Teams can collaborate using comments, @mentions, and even share files. They can rapidly respond to requests, incidents, and changes.

Open incidents view with linked issues from Jira in Jira Service Management
Jira automation library under the Service management category

Scale your e-commerce efficiently

As markets become more competitive, speed and service is the name of the game. Provide efficient online retail service to customers by using no-code forms, workflows, and automations.

Protect your customers’ data

As an industry that handles sensitive customer information and data, it’s vital that retail and e-commerce companies keep their technology current, ensure privacy, and maintain regulatory compliance.

Authentication policies dashboard in Jira Service Management.

Jira Service Management features for Retail and e-Commerce companies

Request management

Manage work across retail operational teams with one platform so your employees and customers quickly get the help they need.

Asset management

Manage inventory efficiently, track ownership and lifecycles, and reduce costs.

Automated workflows

Let automation do the work for you by linking related Jira tickets to provide better support, or auto-assigning issues to streamline processes.

Configuration management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

Deliver on SLAs

Get the important customer needs completed first with prioritized queues. Configure, click, and get going in minutes.

Respond to incidents, fast

Bring your development, IT support, and operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

Learn about Atlassian’s approach to service management

Magnifying glass hovering over a stack of documents

Customer service and management templates to get started fast

Deliver great service experiences with a template designed to help your external customers. Give the right people the context they need to take action. Manage requests, incidents, and changes to deliver great service, fast.

Speech bubbles.
multi-channel support

Capture requests from all channels

Support happens in real-time between support professionals and users on chat platforms like Slack or Teams, in email, or via the portal. This makes submitting requests fast, human, and easy. It’s known as conversational support or conversational service and it makes getting support feel like less of a hassle.

Over 45,000 companies count on Jira Service Management

Learn why our award-winning software is trusted by so many

Gartner peer insight customers' choice 2021

See how Jira Service Management scores on Gartner Peer Insights.

Modern retail and e-commerce service management

Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.