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Technology and Telecommunication with Jira Service Management

Technology and Telecommunications companies use Jira Service Management to deliver excellent customer service, drive collaboration, and automate repetitive tasks and processes.

Jira Service Management telecom support hub.

Service on a secure platform

Technology and telecommunications companies can set up a customizable service desk tailored to their specific needs on a secure network. This includes custom workflows, automation rules, SLAs, risk management plans, and more.

Increase collaboration and visibility

Identify and address digital service issues. Teams can collaboration and communicate on service requests with comments, @mentions, and file sharing. They can rapidly respond to requests, incidents, and changes.

Open incidents view with linked issues from Jira in Jira Service Management
Jira automation library under the Service management category

Scale efficiently

As technology markets become more competitive, speed is the name of the game. Create value streams that eliminate repetitive tasks and manual processes. Provide efficient service by using no-code forms, workflows, and automations.

Organize and manage assets

Ensure physical and digital assets are accounted for, deployed, and maintained throughout their lifecycle.

Configure IT Assets dashboard in Jira Service Management. Table showing the id, name, and description of assets.

Jira Service Management features for Technology and Telecommunication companies

Respond to issues, fast

Bring your development, IT support and operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

Automated workflows

Let automation do the work for you by linking related Jira tickets to provide better support, or auto-assigning issues to streamline processes.

Deploy with confidence

Empower your IT teams with contextual information around changes from software development tools so they can make better decisions and minimize risk.

Configuration management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

Deliver on SLAs

Get the important things done first with prioritized queues. Configure, click, and get going in minutes.

Asset management

Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

Learn about Atlassian’s approach to asset and configuration management for Technology and Telecommunications companies

Our assets and configuration management features help Technology and Telecommunications companies manage their increasingly complex technology environments through a centralized repository of assets, services, configuration items (CIs), and system maintenance in a desired state.

Magnifying glass hovering over a stack of documents

Automation templates for Jira Service Management

Automate operations and move away from reactive problem detection to proactive operations management. Automate the DevOps lifecycle for continuous integration, delivery, and deployment.

Chat speech bubbles.
Multi-channel support

Capture requests from all channels

Support happens in real-time between a support professional and a user on chat platforms like Slack or Teams, in email, or via the portal. This makes submitting requests fast, human, and easy. It’s also sometimes known as conversational support, or conversational service.

Over 45,000 companies count on Jira Service Management

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Gartner peer insight customers' choice 2021

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Improve digital Technology and Telecommunications customer service

Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.