Technology and Telecommunication with Jira Service Management
Technology and Telecommunications companies use Jira Service Management to deliver excellent customer service, drive collaboration, and automate repetitive tasks and processes with powerful AI capabilities.
Service on a secure platform
Technology and telecommunications companies can set up a customizable service desk tailored to their specific needs on a secure network. This includes AI-powered workflows, automation rules, SLAs, risk management plans, and more.
Scale efficiently
As technology markets become more competitive, speed is the name of the game. Create value streams that eliminate repetitive tasks and manual processes. Provide efficient service by using AI-powered configuration and no-code forms, workflows, and automations.
Organize and manage assets
Ensure physical and digital assets are accounted for, deployed, and maintained throughout their lifecycle.
Jira Service Management features for Technology and Telecommunication companies
Respond to issues, fast
Bring your development, support, and operations teams together and use AIOps capabilities to rapidly respond to, resolve, and learn from incidents.
Automated workflows
Use AI to quickly build automations that streamline your workflows, like linking related Jira tickets or auto-assigning issues.
Deploy with confidence
Empower your IT teams with contextual information around changes from software development tools so they can make better decisions and minimize risk.
Configuration management
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
Deliver on SLAs
Get the important things done first with prioritized queues. Use AI to triage, respond to, and resolve requests quickly.
Asset management
Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Learn about Atlassian’s approach to asset and configuration management for Technology and Telecommunications companies
Our assets and configuration management features help Technology and Telecommunications companies manage their increasingly complex technology environments through a centralized repository of assets, services, configuration items (CIs), and system maintenance in a desired state.
TEMPLATES
Automation templates for Jira Service Management
Automate operations and move away from reactive problem detection to proactive operations management. Use AI to quickly create automation rules with natural language and easily streamline the DevOps lifecycle for continuous integration, delivery, and deployment.
Virtual agent support
Always-on, AI-powered support
Supercharge your omni-channel service with a virtual agent that handles support interactions with the help of AI. Build custom conversational flows to automate actions like password resets, or tap into your existing knowledge base to generate responses to common requests. Free up agent time while delivering help where and when your customers need it.
Over 50,000 companies count on Jira Service Management
Learn why our award-winning software is trusted by so many
Atlassian is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.
See how Jira Service Management scores on Gartner Peer Insights.
AI-powered customer service for Technology and Telecommunications companies
Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.